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Redactar una referencia de crédito(Write a credit reference)
Pista GRATUITA: This letter can be tricky, especially if you cannot give a positive reference. Your response should be professional, tactful and fair. State only the facts and avoid emotional commentary. If the customer in question has a generally good credit record with your company, but has made a few errors with the account, do not draw undue attention to the errors by mentioning them in the opening or closing of the letter.
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