Principal > Categorías > Handling a Complaint
Responder a una queja a la vez evitando estar de acuerdo y tampoco(Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment)
Pista GRATUITA: Explain why you cannot grant the request, and at the same time seek to retain the customer's business and good will. The denial will probably disappoint the customer, so be tactful.
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