Complain about poor service or a faulty product

Tip: Omit irrelevant details and use firm but respectful language. Communicate facts more than emotions. If this letter does not bring action, assume a stronger but still credible tone in the next one. Send only photocopies of receipts and other documents, and retain all original records.

7 Tips for Writing an Effective Complaint Letter Concerning a Defective Product

• State the name of the product, the model number, when and where you purchased it.
• Report the history of all the problems you've had with the product that you purchased.
• Explain what you need and exactly how you expect your complaint to be resolved.
• Include copies (but not originals!) of any pertinent bills or receipts with your complaint letter.
• Express confidence that your complaint letter will be addressed promptly and the problem settled satisfactorily.
• State who you will contact next if your complaint is not addressed by the deadline that you set in your letter.
• Include your mailing address, cell phone number, and email address in your complaint letter.

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