Complain about poor service or a faulty product

Tips: Omit irrelevant details and use firm but respectful language. Communicate facts more than emotions. If this letter does not bring action, assume a stronger but still credible tone in the next one. Send only photocopies of receipts and other documents, and retain all original records.

7 Tips for Writing an Effective Complaint Letter Concerning a Defective Product

State the name of the product, the model number, when and where you purchased it.
Report the history of all the problems you've had with the product that you purchased.
Explain what you need and exactly how you expect your complaint to be resolved.
Include copies (but not originals!) of any pertinent bills or receipts with your complaint letter.
Express confidence that your complaint letter will be addressed promptly and the problem settled satisfactorily.
State who you will contact next if your complaint is not addressed by the deadline that you set in your letter.
Include your mailing address, cell phone number, and email address in your complaint letter.

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