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 Home > Letters and Writing > Letter Topics > Complaint Letters

Write complaint letters today

Complain about poor service or a faulty product

Tips: Omit irrelevant details and use firm but respectful language. Communicate facts more than emotions. If this letter does not bring action, assume a stronger but still credible tone in the next one. Send only photocopies of receipts and other documents, and retain all original records.


7 Tips for Writing an Effective Complaint Letter Concerning a Defective Product

  • State the name of the product, the model number, when and where you purchased it.
  • Report the history of all the problems you've had with the product that you purchased.
  • Explain what you need and exactly how you expect your complaint to be resolved.
  • Include copies (but not originals!) of any pertinent bills or receipts with your complaint letter.
  • Express confidence that your complaint letter will be addressed promptly and the problem settled satisfactorily.
  • State who you will contact next if your complaint is not addressed by the deadline that you set in your letter.
  • Include your mailing address, cell phone number, and email address in your complaint letter.

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