Respond to a complaint while avoiding or denying liability, but making an adjustment

Tips: When the company is not at fault, but you grant a claim either partially or fully, inform the customer of his or her error, if any, so it will not happen again. Do this tactfully, without accusation. The letter should show that the company values both fairness and customer goodwill.

Need sample response letters?

With topic-specific research and model letters, now even amateur writers can sound like experts.

Download WriteExpress software and write like a pro!

Choose the letter-writing software that is best for you

No-Risk, 30-Day Guarantee!

Easy Letters 3,001 Business
& Sales Letters 4,001 Business, Sales
& Personal Letters

Good

Better

Best Value!

Total number of letters 2,200+ 3,001+ 4,001+

Number of letter-writing topics (situations) 500+ 560+ 1206

Learn from must-know tips and writing steps

Find inspiration with choice sentences

Springboard creativity with helpful phrases

BONUS! Create benefit statements with 450 power action verbs

Increase sales with 900 new sales letters

BONUS! Capture attention with 165 power words and phrases

FREE! Find rhymes fast with our rhyming dictionary—a $19.99 Value!

FREE! Find words by their sounds with our phonetic dictionary (Windows)

NEW! Raise money with 100 new fundraising letters

NEW! Express your feelings with 687 new love letters

No-risk, 30-day satisfaction guarantee

Buy With Confidence

Secure ordering

30-Day Money-Back Guarantee

Verify our Better Business Bureau Membership

Learn more Learn more Learn more

$19.99
Windows
$29.99
Windows
$34.99
Windows

Macintosh
Macintosh
Macintosh

$24.99
Windows &
Macintosh CD
$34.99
Windows &
Macintosh CD
$39.99
Windows &
Macintosh CD

Shop With Confidence

Shopping Services

We are Here to Help