Respond to a complaint while avoiding or denying liability, but making an adjustment

Tip: When the company is not at fault, but you grant a claim either partially or fully, inform the customer of his or her error, if any, so it will not happen again. Do this tactfully, without accusation. The letter should show that the company values both fairness and customer goodwill.

Write a winning letter in minutes. Use samples from WriteExpress' expert writers to create your response letter.

Start your letters courteously Express yourself appropriately Sound polished and professional Close your letters effectively

Our Awards No-Risk Guarantee