Satisfaction Guarantee
and Return Policy |
Returns and Exchanges
General Return and Exchange Information
We back all of our software products with a money-back guarantee. No questions asked! If you are not completely satisfied with this product for any reason, Digital River or WriteExpress will gladly refund your purchase price (excluding shipping, handling and gift-wrapping charges) within 30 days of purchase. Please allow 4-6 weeks for returns to be processed. If you choose to return or exchange that item, please select one of the following options:
Download and purchased it from Digital River, CompUSA, or through the Digital River network.
If you downloaded and purchased the software online through Digital River, their standard return policy is 30 days. Click here for instructions on how to contact Digital River's customer service via email, phone or US Mail.
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Purchased a CD directly from WriteExpress.
Please return your purchase in its original packaging. Include your invoice with the return and state why you are returning the item. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:
WriteExpress
Returns Department
232 West 760 South
Salem, UT 84653
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Purchased a CD from someone other than WriteExpress.
Return the CD. Also please provide the following information:
First Name:
Last Name:
Street address:
City:
State:
Zip:
Full Product Name:
Reason for returning product:
Include your store receipt or a photocopy is acceptable. If you no longer have your store receipt, we cannot refund money. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:
WriteExpress
Returns Department
232 West 760 South
Salem, UT 84653
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Received it as a gift.
If you do not have the store receipt for your gift, we will gladly exchange it for another product but not refund the money. Please return your product in its original packaging. Also, please note:
- Reasons for returning the item.
- What item are you requesting in exchange for the item?
For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:
WriteExpress
Returns Department
232 West 760 South
Salem, UT 84653
If you have any problems or questions about your return, please contact our Customer Service department.
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