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Acceptances

1. Accept a job offer
   
2. Accept an invitation to a business appointment
   
3. Accept an invitation to speak or perform
   
4. Accept an invitation to an event
   
5. Accept an informal invitation to a social event
   
6. Accept a resignation
   
7. Accept a formal invitation to a social event
   
8. Accept a request to serve in an honorary position
   
9. Accept an honor
   
10. Accept and express appreciation for a suggestion
    
11. Decline to accept a gift
    
12. Thank someone for accepting your advice or recommendation

Acknowledgments

1. Accept an invitation to a business appointment
2. Accept a request to serve in an honorary position
3. Accept a resignation
4. Accept an informal invitation to a social event
5. Accept and express appreciation for a suggestion
6. Accept a formal invitation to a social event
7. Acknowledge the return of an item for exchange, refund, or credit
8. Acknowledge an order or subscription
9. Acknowledge payment of an overdue balance
10. Acknowledge the receipt of a report, letter, or other
11. Acknowledge the receipt of a resume
12. Acknowledge the receipt of a suggestion from an employee
13. Announce an employee's retirement
14. Confirm a directive or decision
15. Confirm that you have given authorization to someone
16. Confirm miscellaneous business agreements
17. Confirm an oral agreement
18. Confirm an appointment, meeting, or interview
19. Confirm an error correction or revision
20. Note the anniversary of an employee's service
21. Note the anniversary of a customer's company
22. Request confirmation of an authorization to take action
23. Respond to rumors
24. Respond positively to negative feedback
25. Write a letter on the anniversary of your company
26. Write a letter acknowledging achievements

Advice

1. Ask for personal advice
2. Decline to give advice
3. Encourage/motivate your reader to keep up the good work
4. Encourage an employee after a disappointment or a company setback
5. Encourage/motivate your reader to increase sales
6. Encourage your reader to take advantage of a new opportunity
7. Give advice to subordinates
8. Give general advice
9. Give personal advice
10. Give professional advice
11. Offer a suggestion to a subordinate
12. Offer a suggestion to a customer
13. Thank someone for advice or a suggestion
14. Thank someone for accepting your advice or recommendation
15. Write a letter of encouragement/motivation

Announcements

1. Announce an employee's achievement
2. Announce the death of an employee or an employee's relative
3. Announce an employee's retirement
4. Announce your own retirement
5. Announce an imminent strike (labor's announcement)
6. Announce actions to be taken during a strike (management's announcement)
7. Announce a holiday closing
8. Announce or introduce a new salesperson
9. Announce a price decrease
10. Announce a sales contest
11. Announce a drug testing program
12. Announce bad news to employees
13. Announce a business anniversary
14. Announce an employee training session
15. Announce a change in policy or fee amount
16. Announce a new business location
17. Announce a change of address
18. Announce the death of a family member, or write the obituary
19. Announce an engagement in a personal letter
20. Announce an engagement in a newspaper
21. Announce an engagement with an invitation
22. Announce the death of a family member to other family members, close friends, and acquaintances
23. Announce a hiring freeze
24. Announce a holiday work schedule
25. Announce a job opening
26. Announce a change of business address
27. Announce a divorce
28. Announce the graduation of a son or daughter
29. Announce a company savings plan
30. Announce a broken engagement
31. Announce an office or store closing to employees
32. Announce a class reunion
33. Announce a contest winner
34. Announce a job-related party or retreat
35. Announce a bad weather or civil emergency policy
36. Announce a special meeting
37. Announce a layoff
38. Announce a new product or service
39. Announce a routine meeting
40. Announce a price increase
41. Announce a budget surplus
42. Announce a new business, store, or branch office
43. Announce a new partner
44. Announce the birth or adoption of a baby (personal letter)
45. Announce the birth or adoption of a baby (public announcement)
46. Announce a change in your company's name
47. Inform employees of another's illness
48. Introduce a business or professional contact
49. Introduce someone to an organization or the community
50. Notify employees of a new policy or a change in an existing one
51. Promote a product by announcing a special sale or complimentary gift
52. Welcome a new employee
53. Write a news release

Apologies

1. Announce an office or store closing to employees
2. Announce bad news to employees
3. Announce a layoff
4. Apologize for damaged property
5. Apologize to an employee or employees
6. Apologize for hurt feelings
7. Apologize for betrayed trust
8. Apologize for missing an event or for overlooking or forgetting someone
9. Apologize for sending a collection letter by mistake
10. Apologize for missing an appointment
11. Apologize for a shipping delay or error
12. Apologize for offensive behavior
13. Apologize for someone else (personal)
14. Apologize for providing incorrect or incomplete information
15. Apologize for poor or inadequate service
16. Apologize for a defective, damaged, or incomplete product
17. Apologize for an invoice or billing error
18. Apologize for someone else (business)
19. Apologize for missing or being late to a meeting or appointment
20. Apologize for a late payment
21. Apologize for a missed deadline
22. Cancel or postpone an invitation
23. Cancel or postpone an appointment
24. Cancel or decline to schedule an appointment
25. Correct your own error in a transaction
26. Deny an expected or hoped-for promotion or raise
27. Dismiss an employee for reasons beyond the employee's control
28. Explain an error you have made
29. Inform customers of a misprint
30. Reject or terminate a business relationship
31. Respond to a complaint while admitting fault and making an adjustment
32. Write a personal apology
33. Write a business apology

Applications

1. Apply for study in a foreign university
2. Apply for a visa to work or study in a foreign country
3. Apply for temporary employment in a foreign country
4. Request application materials for admission to college

Appointments

1. Announce the appointment of an employee to a committee or position
2. Apologize for missing an appointment
3. Apologize for missing or being late to a meeting or appointment
4. Cancel or decline to schedule an appointment
5. Cancel or postpone an appointment
6. Confirm an appointment, meeting, or interview
7. Congratulate an official on an appointment or on winning an election
8. Congratulate an employee, friend, or associate on an advancement or promotion
9. Follow up after a sales appointment or telephone conversation
10. Grant an appointment
11. Schedule an appointment to interview a potential employee
12. Take the minutes of a meeting
13. Thank someone for an appointment, interview, or meeting
14. Write a news release

Appreciation

1. Accept an informal invitation to a social event
2. Accept an invitation to a business appointment
3. Accept a job offer
4. Accept a formal invitation to a social event
5. Accept and express appreciation for a suggestion
6. Accept an honor
7. Accept a request to serve in an honorary position
8. Acknowledge the receipt of a resume
9. Acknowledge the receipt of a suggestion from an employee
10. Acknowledge the receipt of a report, letter, or other
11. Announce the appointment of an employee to a committee or position
12. Compliment or praise an employee's family for their contribution to the employee's success
13. Compliment or praise a speaker
14. Compliment or praise the media, an author, or an editor
15. Compliment or praise a program chairperson or planner
16. Compliment or praise an employee's work performance
17. Compliment or praise a product or service supplier
18. Compliment or praise a salesperson or a sales staff
19. Compliment or praise the work of an employee from another firm
20. Congratulate a politician on an election or on the passage of legislation
21. Congratulate someone on his or her retirement
22. Congratulate someone on a speech or presentation
23. Congratulate an employee on the anniversary of his or her service
24. Encourage/motivate your reader to increase sales
25. Express appreciation to long-term customers and those who pay their bills promptly
26. Express regret on the defeat of legislation or the loss of an election
27. Express appreciation to an employee
28. Follow up after a sale to thank the customer and offer service
29. Give personal compliments or praise
30. Note the anniversary of an employee's service
31. Note the anniversary of a customer's company
32. Praise government officials or employees
33. Relieve someone from delegated responsibilities because someone else will assume them
34. Reply positively to a suggestion
35. Respond to a complaint and treat it as valuable feedback
36. Respond positively to negative feedback
37. Send a gift with a sympathy letter
38. Thank someone for accepting your advice or recommendation
39. Thank someone for a compliment or praise
40. Thank someone for an appointment, interview, or meeting
41. Thank a customer or client
42. Thank someone for advice or a suggestion
43. Thank someone for hospitality
44. Thank someone for goods or materials received
45. Thank someone for a referral or recommendation
46. Thank someone for a reply or response
47. Thank someone for help or support
48. Thank someone for a job well done
49. Thank a customer for a payment
50. Thank someone for a speech or presentation
51. Thank someone for visiting a place or attending an event
52. Thank someone for a favor
53. Thank someone for media exposure
54. Thank someone for a philanthropic contribution
55. Thank someone for volunteer work
56. Thank a doctor or health care facility
57. Thank a retiree for his or her service
58. Thank someone for a pleasant occasion
59. Thank someone for a gift
60. Thank a religious leader
61. Thank a business for good service, low prices, or professional courtesies
62. Thank someone for an award, bonus, or raise
63. Thank someone for an inquiry
64. Thank someone for expressions of sympathy
65. Thank a customer for purchasing a product or service
66. Thank someone for helping in your absence
67. Thank someone for information
68. Write a farewell letter to management, co-workers or clients
69. Write a farewell letter to a person who is leaving employment
70. Write a farewell letter to a person who is retiring
71. Write a letter to accompany a contribution to a good cause

Approvals

1. Approve a proposal
2. Approve a request
3. Approve attendance at a conference or seminar
4. Approve a loan
5. Approve a vacation or leave of absence
6. Approve payment or funding for expenses incurred
7. Endorse a proposal or report
8. Grant approval for credit
9. Grant a promotion or raise

Authorizations

1. Approve attendance at a conference or seminar
2. Authorize a study or report
3. Authorize medical treatment
4. Authorize work to be done
5. Authorize legal representation
6. Confirm a transfer, promotion, or relocation assignment
7. Confirm that you have given authorization to someone
8. Delegate responsibilities for the period of your absence
9. Delegate new or additional duties
10. Delegate a special project
11. Grant permission to use or publish materials
12. Issue directives to adjust territories or structures
13. Issue directives concerning studies and investigations
14. Issue directives to establish, change or reaffirm policies
15. Issue directives concerning reports and paperwork
16. Issue directives concerning specific tasks
17. Issue directives to establish, change, or reaffirm procedures
18. Request confirmation of an authorization to take action

Cancellations

1. Announce a broken engagement
2. Announce a divorce
3. Cancel a rental contract
4. Cancel a service contract
5. Cancel a membership or subscription
6. Cancel an order
7. Cancel or postpone an invitation
8. Cancel or decline to schedule an appointment
9. Cancel a reservation
10. Cancel your own credit account
11. Cancel or postpone an appointment
12. Cancel a wedding
13. Confirm a telephone request to transfer money, cancel and replace a stolen credit card, or stop payment on a check
14. Notify an insurance policyholder of a pending cancellation of the policy

Claims

1. Approve payment or funding for expenses incurred
2. Complain about an unfair insurance payment or settlement
3. Complain about a faulty delivery or a shipping error
4. File a warranty claim
5. Make an insurance claim

Collections

1. Acknowledge payment of an overdue balance
2. Announce your intention to take aggressive action against a customer for failing to make payment (collection letter #6)
3. Apologize for sending a collection letter by mistake
4. Appeal to a customer's personal interests to pay an overdue bill (collection letter #3)
5. Cancel or withdraw a customer's credit account
6. Demand payment on a delinquent account (collection letter #5)
7. Inform a customer that the check you received was not signed or the payment was not in the envelope
8. Notify an insurance policyholder of a pending cancellation of the policy
9. Offer a discount for early payment on products or services
10. Offer assistance to a customer having difficulty paying an overdue bill (collection letter #4)
11. Promise a delayed payment to a creditor
12. Remind a customer that payment is past due (collection letter #1)
13. Remind a customer that payment is past due (collection letter #2)
14. Remind an organization member to pay a fee, duty, or pledge
15. Request additional money or information before you can fill an order
16. Request payment of a personal loan
17. Suggest an alternate plan or schedule for payments
18. Write a collection letter

Complaints

1. Appeal to higher authorities when complaint letters don't work
2. Complain about a faulty delivery or a shipping error
3. Complain about receiving damaged goods
4. Complain about poor facilities or equipment
5. Complain about harassment
6. Complain to a neighbor or a landlord
7. Complain about an unfair insurance payment or settlement
8. Complain about community problems
9. Complain about a billing error
10. Complain about overdue work or poor workmanship
11. Complain about laws, policies, or inefficiencies
12. Complain about poor service or a faulty product
13. Complain about a delay in an order
14. Complain about a radio or television broadcast
15. Complain about an employee who has given poor or offensive service
16. Complain to a club or organization
17. Correct an official's mistake on your taxes
18. Delegate follow-up on a complaint from a customer
19. Demand satisfaction on a mail order transaction gone bad (suspected mail fraud)
20. Disagree about benefits (social security, retirement, insurance, etc.)
21. Disagree with a bill, rent payment, or other financial issue
22. Disagree with a subordinate, a superior, or a person in authority
23. Dismiss an employee for poor performance or unacceptable behavior
24. Document employee reprimands
25. File a warranty claim
26. Make an insurance claim
27. Reprimand an employee for poor attendance or tardiness
28. Reprimand an employee for a breach of policy
29. Reprimand an employee for poor performance
30. Request correction of an error in a check
31. Request a retraction or correction from the media
32. Request correction of an error in a credit report
33. Request correction of a billing error
34. Request a refund or reimbursement
35. Respond to a complaint and treat it as valuable feedback
36. Respond to a complaint
37. Respond to a complaint of discrimination or sexual harassment
38. Respond to a complaint while admitting fault and making an adjustment
39. Respond to a false accusation from a government agency
40. Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment
41. Respond to a complaint while avoiding or denying liability, but making an adjustment
42. Respond to a complaint, but needing more information
43. Warn a distributor under your supervision
44. Write a disagreement letter
45. Write a complaint letter to a superior
46. Write a complaint letter to a subordinate
47. Write a letter reprimanding tenants

Compliments

1. Announce a contest winner
   
2. Compliment or praise an employee's family for their contribution to the employee's success
   
3. Compliment or praise a speaker
   
4. Compliment or praise the media, an author, or an editor
   
5. Compliment or praise an employee's work performance
   
6. Compliment or praise a product or service supplier
   
7. Compliment or praise the work of an employee from another firm
   
8. Compliment or praise a program chairperson or planner
   
9. Compliment or praise a salesperson or a sales staff
   
10. Compliment or praise someone for an achievement
    
11. Encourage an employee after a disappointment or a company setback
    
12. Endorse a political candidate
    
13. Endorse or nominate a candidate for an award
    
14. Give personal compliments or praise
    
15. Motivate a sales force
    
16. Thank a doctor or health care facility
    
17. Thank someone for a compliment or praise
    
18. Thank a business for good service, low prices, or professional courtesies
    
19. Thank a religious leader
    
20. Thank someone for volunteer work
    
21. Thank someone for a job well done
    
22. Write a letter to accompany a gift
    
23. Write a recommendation or a reference about someone
    
24. Write a letter of encouragement/motivation

Confirmation

1. Acknowledge the receipt of a report, letter, or other
2. Confirm the receipt of a package or other item(s)
3. Confirm the sending of a package or other item(s)
4. Confirm a guest's attendance at a conference or symposium (organizer's letter)
5. Confirm an oral agreement
6. Confirm an appointment, meeting, or interview
7. Confirm miscellaneous business agreements
8. Confirm a directive or decision
9. Confirm that you have given authorization to someone
10. Confirm an error correction or revision
11. Confirm receipt of an order from a customer
12. Confirm an order you have made
13. Confirm a reservation or registration (traveler's letter)
14. Confirm travel arrangements (traveler's letter)
15. Confirm a telephone request to transfer money, cancel and replace a stolen credit card, or stop payment on a check
16. Confirm a transfer, promotion, or relocation assignment
17. Confirm the receipt of a resume, contract bid, or application (receiver's letter)
18. Confirm a reservation or registration (organizer's or accommodation provider's letter)
19. Confirm travel arrangements (arranger's letter)
20. Confirm a speaker's or special guest's attendance
21. Confirm your own attendance as a speaker or special guest
22. Follow up after a meeting to review decisions and assignments
23. Request confirmation of receipt of earlier mailings
24. Request confirmation of the receipt of a resume, contract bid, application, etc. (sender's letter)
25. Request confirmation of an authorization to take action
26. Schedule an appointment to interview a potential employee

Congratulations

1. Announce a contest winner
2. Announce the appointment of an employee to a committee or position
3. Announce an employee's retirement
4. Announce an employee's achievement
5. Compliment or praise the work of an employee from another firm
6. Compliment or praise an employee's work performance
7. Compliment or praise someone for an achievement
8. Congratulate an employee, friend, or associate on an advancement or promotion
9. Congratulate a friend or associate on getting a new job
10. Congratulate someone on publishing a book or article
11. Congratulate someone on the opening of a new business, store, or office
12. Congratulate someone on his or her wedding or marriage
13. Congratulate a politician on an election or on the passage of legislation
14. Congratulate someone on an achievement, an accomplishment, or on a job well done
15. Congratulate someone on a speech or presentation
16. Congratulate someone on his or her retirement
17. Congratulate someone on a religious occasion
18. Congratulate someone on his or her graduation
19. Congratulate someone on winning an award or receiving a scholarship or other honor
20. Congratulate someone on the anniversary of their marriage
21. Congratulate someone on his or her engagement
22. Congratulate someone on the birth or adoption of a child
23. Congratulate an employee on the anniversary of his or her service
24. Congratulate someone on his or her birthday
25. Congratulate an official on an appointment or on winning an election
26. Congratulate someone on winning a contract
27. Encourage/motivate your reader to increase sales
28. Note the anniversary of an employee's service
29. Note the anniversary of a customer's company
30. Thank a retiree for his or her service
31. Write a letter acknowledging achievements
32. Write a letter on the anniversary of your company
33. Write a letter to accompany a gift

Cover Letters

1. Respond to a request for your resume
2. Respond to a job advertisement and request an interview
3. Use networking in a job search
4. Write a letter to accompany a contribution to a good cause
5. Write a letter in a job search
6. Write a cover letter to introduce a resume

Credit

1. Acknowledge payment of an overdue balance
2. Announce your intention to take aggressive action against a customer for failing to make payment (collection letter #6)
3. Announce punitive measures against a client's account
4. Apologize for sending a collection letter by mistake
5. Appeal to a customer's personal interests to pay an overdue bill (collection letter #3)
6. Approve a loan
7. Ask an applicant for credit to submit more information
8. Cancel or withdraw a customer's credit account
9. Confirm a telephone request to transfer money, cancel and replace a stolen credit card, or stop payment on a check
10. Decline a request for credit
11. Demand payment on a delinquent account (collection letter #5)
12. Extend an invitation to open an account
13. Grant approval for credit
14. Inform a customer of an incorrect payment amount and ask for the balance
15. Inform a customer that the check you received was not signed or the payment was not in the envelope
16. Inform a customer of an overpayment
17. Investigate an applicant's credit reference
18. Notify a creditor that you have stopped payment on a check
19. Notify a debtor of a returned check
20. Offer the use of a charge account
21. Offer a discount for early payment on products or services
22. Offer assistance to a customer having difficulty paying an overdue bill (collection letter #4)
23. Promise a delayed payment to a creditor
24. Remind an organization member to pay a fee, duty, or pledge
25. Remind a customer that payment is past due (collection letter #1)
26. Remind a customer that payment is past due (collection letter #2)
27. Request an increased credit line
28. Request an explanation for a denial of credit
29. Request payment of a personal loan
30. Request or apply for a credit account
31. Send a late payment after a mutual agreement to do so
32. Suggest an alternate plan or schedule for payments
33. Transmit a payment
34. Warn a customer about credit suspension or penalization
35. Welcome a new account or an account reactivation
36. Write a credit reference
37. Write a collection letter

Delegation

1. Authorize medical treatment
2. Authorize a study or report
3. Delegate responsibilities for the period of your absence
4. Delegate follow-up on a complaint from a customer
5. Delegate new or additional duties
6. Delegate a special project
7. Follow up after a meeting to review decisions and assignments
8. Relieve someone from delegated responsibilities because someone else will assume them

Directives

1. Announce a holiday work schedule
2. Announce an employee training session
3. Delegate follow-up on a complaint from a customer
4. Delegate new or additional duties
5. Delegate a special project
6. Follow up after a meeting to review decisions and assignments
7. Issue directives to establish, change, or reaffirm procedures
8. Issue directives to establish, change or reaffirm policies
9. Issue directives concerning reports and paperwork
10. Issue directives to adjust territories or structures
11. Issue directives concerning specific tasks
12. Issue directives concerning studies and investigations
13. Notify employees of a new policy or a change in an existing one

Disagreements

1. Disagree with a bill, rent payment, or other financial issue
2. Disagree about benefits (social security, retirement, insurance, etc.)
3. Disagree with a subordinate, a superior, or a person in authority
4. Oppose legislation
5. Respond to a false accusation from a government agency
6. Write a disagreement letter

Dismissals

1. Announce an office or store closing to employees
2. Announce a layoff
3. Dismiss an employee for poor performance or unacceptable behavior
4. Dismiss an employee for reasons beyond the employee's control

Encouragement

1. Advocate legislation
2. Encourage/motivate your reader to increase sales
3. Encourage an employee after a disappointment or a company setback
4. Encourage your reader to take advantage of a new opportunity
5. Encourage/motivate your reader to keep up the good work
6. Offer a suggestion to a supplier or retailer
7. Offer a suggestion to a religious leader
8. Recommend a course of action or support a decision or policy change
9. Sell a seminar or conference
10. Suggest a change in a contract or agreement
11. Write an insurance sales letter
12. Write a persuasive letter to a government official
13. Write a letter of encouragement/motivation
14. Write a letter to persuade an editor or the public on an issue
15. Write a persuasive letter
16. Write a persuasive memo to an employee or colleague

Endorsements

1. Advocate legislation
2. Confirm a directive or decision
3. Confirm miscellaneous business agreements
4. Confirm that you have given authorization to someone
5. Endorse a proposal or report
6. Endorse a political candidate
7. Endorse or nominate a candidate for an award
8. Request an endorsement or testimonial
9. Request confirmation of an authorization to take action

Errors

1. Apologize for hurt feelings
2. Apologize for someone else (personal)
3. Apologize for damaged property
4. Apologize for offensive behavior
5. Apologize for missing an event or for overlooking or forgetting someone
6. Apologize for a defective, damaged, or incomplete product
7. Apologize for sending a collection letter by mistake
8. Apologize for missing an appointment
9. Apologize to an employee or employees
10. Apologize for betrayed trust
11. Apologize for an invoice or billing error
12. Apologize for providing incorrect or incomplete information
13. Apologize for someone else (business)
14. Apologize for missing or being late to a meeting or appointment
15. Apologize for a missed deadline
16. Apologize for a shipping delay or error
17. Apologize for poor or inadequate service
18. Complain about a faulty delivery or a shipping error
19. Complain about an unfair insurance payment or settlement
20. Complain about poor facilities or equipment
21. Complain about receiving damaged goods
22. Complain about poor service or a faulty product
23. Complain about a billing error
24. Confirm an error correction or revision
25. Correct your own error in a transaction
26. Correct an official's mistake on your taxes
27. Correct a customer's error or assertion
28. Correct an error in a payment made or received
29. Disagree with a subordinate, a superior, or a person in authority
30. Disagree with a bill, rent payment, or other financial issue
31. Disagree about benefits (social security, retirement, insurance, etc.)
32. Explain an error you have made
33. Inform a customer that the check you received was not signed or the payment was not in the envelope
34. Inform customers of a misprint
35. Request correction of an insurance company's error
36. Request correction of a billing error
37. Request correction of an error in a credit report
38. Request correction of an error in a check
39. Write a personal apology
40. Write a disagreement letter
41. Write a business apology

Farewells

1. Announce an employee's retirement
2. Announce your own retirement
3. Resign to take another job
4. Resign from a job because of a personality clash or conflict of values
5. Resign from a job in which you are not valued or appreciated
6. Resign from a job when forced out under pressure
7. Resign for health reasons
8. Resign to take an early retirement
9. Resign for family or personal reasons
10. Write a farewell letter to management, co-workers or clients
11. Write a farewell letter to a person who is leaving employment
12. Write a farewell letter to a person who is retiring

Follow-Up

1. Follow up after a meeting to review decisions and assignments
2. Follow up after receiving no response to earlier correspondence
3. Follow up with a reminder
4. Follow up on a sales offer
5. Follow up on a sales interview, presentation, or exhibit
6. Follow up after a sale to thank the customer and offer service
7. Follow up during a job search after a telephone contact
8. Follow up after a sales presentation or demonstration
9. Follow up during a job search after an interview
10. Follow up during a job search after a lapse of time
11. Follow up after a sales appointment or telephone conversation
12. Notify a customer that you have shipped an order
13. Notify a customer that a shipment has been delayed or that merchandise ordered is not available
14. Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
15. Schedule an appointment to interview a potential employee

Fundraising

1. Decline a request for a donation
2. Extend an invitation to participate in or attend a fundraising event
3. Respond to a request for a donation or to a fundraising letter
4. Thank someone for a philanthropic contribution
5. Write a persuasive letter that makes a charitable request
6. Write a fundraising letter
7. Write a letter to accompany a contribution to a good cause

Get-Well

1. Write a get well message to a child suffering from illness or injury
2. Write a get well message to a teacher suffering from illness or injury
3. Write a get well message regarding an employee's or business associate's family member who is suffering from illness or injury
4. Write a get well message to a friend or relative suffering from an illness or injury
5. Write a get well message to an employee or business associate suffering from illness or injury

Gifts

1. Decline to accept a gift
2. Introduce gifts to customers and prospective customers
3. Send a gift with a sympathy letter
4. Thank someone for a gift
5. Write a letter to accompany a gift
6. Write a letter to accompany a contribution to a good cause

Goodwill

1. Announce a drug testing program
2. Announce the death of an employee or an employee's relative
3. Announce a change of address
4. Announce a business anniversary
5. Announce a change of business address
6. Announce or introduce a new salesperson
7. Announce an employee's achievement
8. Announce a new business, store, or branch office
9. Announce the birth or adoption of a baby (personal letter)
10. Announce a change in your company's name
11. Announce a company savings plan
12. Announce a new product or service
13. Announce a new partner
14. Apologize for damaged property
15. Apologize for betrayed trust
16. Apologize to an employee or employees
17. Apologize for a shipping delay or error
18. Apologize for missing an event or for overlooking or forgetting someone
19. Apologize for poor or inadequate service
20. Apologize for offensive behavior
21. Apologize for hurt feelings
22. Apologize for someone else (personal)
23. Apologize for missing an appointment
24. Apologize for someone else (business)
25. Apologize for a defective, damaged, or incomplete product
26. Apologize for missing or being late to a meeting or appointment
27. Apologize for providing incorrect or incomplete information
28. Apologize for a missed deadline
29. Apologize for an invoice or billing error
30. Apologize for a late payment
31. Approve attendance at a conference or seminar
32. Approve a loan
33. Approve a vacation or leave of absence
34. Approve a proposal
35. Authorize medical treatment
36. Cancel a wedding
37. Confirm an oral agreement
38. Confirm an error correction or revision
39. Confirm an appointment, meeting, or interview
40. Confirm that you have given authorization to someone
41. Congratulate an employee on the anniversary of his or her service
42. Congratulate someone on his or her birthday
43. Congratulate someone on the birth or adoption of a child
44. Congratulate someone on winning an award or receiving a scholarship or other honor
45. Congratulate an official on an appointment or on winning an election
46. Congratulate someone on the anniversary of their marriage
47. Congratulate someone on winning a contract
48. Congratulate someone on a religious occasion
49. Congratulate someone on his or her retirement
50. Congratulate someone on a speech or presentation
51. Congratulate someone on his or her wedding or marriage
52. Congratulate someone on his or her engagement
53. Congratulate someone on publishing a book or article
54. Congratulate someone on his or her graduation
55. Congratulate an employee, friend, or associate on an advancement or promotion
56. Congratulate someone on an achievement, an accomplishment, or on a job well done
57. Congratulate someone on the opening of a new business, store, or office
58. Correct an error in a payment made or received
59. Correct a customer's error or assertion
60. Correct your own error in a transaction
61. Disagree with a subordinate, a superior, or a person in authority
62. Dismiss an employee for reasons beyond the employee's control
63. Explain an error you have made
64. Express appreciation to an employee
65. Express appreciation to long-term customers and those who pay their bills promptly
66. Extend invitations to seasonal parties: Halloween, St. Patrick's Day, Valentine's Day, etc. (business and personal)
67. Extend holiday or winter season's greetings to friends
68. Extend invitations to winter holiday parties (business and personal)
69. Extend Mother's Day or Father's Day greetings and/or announce sales or promotions for these days
70. Extend holiday or winter season's greetings to employees, customers, and business associates
71. Extend Labor Day greetings to employees
72. Extend Mother's Day or Father's Day greetings (personal)
73. Follow up during a job search after an interview
74. Follow up during a job search after a lapse of time
75. Follow up during a job search after a telephone contact
76. Grant an appointment
77. Grant a promotion or raise
78. Grant approval for credit
79. Grant permission to use or publish materials
80. Inform employees of another's illness
81. Introduce gifts to customers and prospective customers
82. Invite or request suggestions from employees and customers
83. Keep a customer up to date on progress
84. Network by discussing publications or speeches
85. Note the anniversary of an employee's service
86. Note the anniversary of a customer's company
87. Offer sympathy for the loss of a job
88. Offer sympathy for the death of a person who has been ill
89. Offer sympathy for the death of a child
90. Offer sympathy for the loss or death of a pet
91. Offer sympathy in a case of serious or terminal illness
92. Offer voluntary services
93. Offer sympathy for a marriage separation or divorce
94. Offer the use of a charge account
95. Offer sympathy for loss or damage caused by a theft, vandalism, or natural disaster
96. Offer sympathy for the death of a business associate's family member
97. Offer sympathy for the death of a business associate
98. Offer sympathy for the death of a friend or relative
99. Offer a suggestion to a religious leader
100. Offer a suggestion to a supplier or retailer
101. Offer a suggestion to a customer
102. Offer a suggestion to a superior
103. Prepare a prospective customer to receive a sales telephone call
104. Request assistance or cooperation from someone in another firm
105. Request confirmation of an authorization to take action
106. Request a favor
107. Request an individual to volunteer services
108. Request correction of an error in a check
109. Request correction of an error in a credit report
110. Request correction of a billing error
111. Resell to long-time customers
112. Respond to rumors
113. Respond to a sales rejection
114. Respond positively to negative feedback
115. Respond to a complaint of discrimination or sexual harassment
116. Respond to a complaint while avoiding or denying liability, but making an adjustment
117. Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment
118. Respond to a complaint, but needing more information
119. Respond to a complaint and treat it as valuable feedback
120. Send a gift with a sympathy letter
121. Send a late payment after a mutual agreement to do so
122. Strengthen relationships with customers
123. Thank a retiree for his or her service
124. Thank someone for hospitality
125. Thank someone for visiting a place or attending an event
126. Thank someone for a favor
127. Thank a business for good service, low prices, or professional courtesies
128. Thank someone for volunteer work
129. Thank someone for a pleasant occasion
130. Thank someone for helping in your absence
131. Thank a doctor or health care facility
132. Thank a religious leader
133. Thank a customer for purchasing a product or service
134. Welcome a new shareholder
135. Welcome a new student to school, class, or a training seminar
136. Welcome a son-in-law or daughter-in-law into the family
137. Welcome a new employee
138. Welcome a new customer or client
139. Welcome someone into a group, association, religion, or club
140. Welcome a potential customer or client to the area
141. Welcome a new business to town
142. Welcome a new resident to the neighborhood
143. Write a business apology
144. Write a letter to accompany a gift
145. Write a get well message to a child suffering from illness or injury
146. Write a letter acknowledging achievements
147. Write a letter on the anniversary of your company
148. Write to former stockholders or investors
149. Write a letter to accompany a contribution to a good cause
150. Write a get well message to a teacher suffering from illness or injury
151. Write a get well message regarding an employee's or business associate's family member who is suffering from illness or injury
152. Write a farewell letter to management, co-workers or clients
153. Write a recommendation or a reference about someone
154. Write a farewell letter to a person who is leaving employment
155. Write a farewell letter to a person who is retiring
156. Write a get well message to an employee or business associate suffering from illness or injury
157. Write a get well message to a friend or relative suffering from an illness or injury
158. Write a personal apology

Government

1. Advocate legislation
2. Complain about laws, policies, or inefficiencies
3. Congratulate a politician on an election or on the passage of legislation
4. Express regret on the defeat of legislation or the loss of an election
5. Oppose legislation
6. Praise government officials or employees
7. Report required information to a government agency
8. Request government service or action
9. Request information from a government agency
10. Respond to a false accusation from a government agency
11. Write a persuasive letter to a government official

Handling a Complaint

1. Respond to a complaint of discrimination or sexual harassment
2. Respond to a complaint and treat it as valuable feedback
3. Respond to a complaint, but needing more information
4. Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment
5. Respond to a complaint while admitting fault and making an adjustment
6. Respond to a complaint while avoiding or denying liability, but making an adjustment
7. Respond to a complaint

Holidays

1. Announce a job-related party or retreat
2. Extend invitations to winter holiday parties (business and personal)
3. Extend Mother's Day or Father's Day greetings and/or announce sales or promotions for these days
4. Extend Mother's Day or Father's Day greetings (personal)
5. Extend invitations to seasonal parties: Halloween, St. Patrick's Day, Valentine's Day, etc. (business and personal)
6. Extend holiday or winter season's greetings to employees, customers, and business associates
7. Extend Labor Day greetings to employees
8. Extend holiday or winter season's greetings to friends

Inform/Notify

1. Announce an imminent strike (labor's announcement)
2. Announce an employee's achievement
3. Announce the death of an employee or an employee's relative
4. Announce punitive measures against a client's account
5. Announce actions to be taken during a strike (management's announcement)
6. Announce a sales contest
7. Announce a holiday closing
8. Announce a holiday work schedule
9. Announce or introduce a new salesperson
10. Announce a price decrease
11. Announce your own retirement
12. Announce a drug testing program
13. Announce a change of address
14. Announce a business anniversary
15. Announce an employee training session
16. Announce the appointment of an employee to a committee or position
17. Announce the death of a family member, or write the obituary
18. Announce the death of a family member to other family members, close friends, and acquaintances
19. Announce bad news to employees
20. Announce an engagement in a personal letter
21. Announce an engagement in a newspaper
22. Announce an engagement with an invitation
23. Announce a hiring freeze
24. Announce a company savings plan
25. Announce a change of business address
26. Announce a job opening
27. Announce a divorce
28. Announce the graduation of a son or daughter
29. Announce a broken engagement
30. Announce an office or store closing to employees
31. Announce a class reunion
32. Announce a contest winner
33. Announce a job-related party or retreat
34. Announce a bad weather or civil emergency policy
35. Announce a layoff
36. Announce a special meeting
37. Announce a new product or service
38. Announce a new partner
39. Announce a price increase
40. Announce a budget surplus
41. Announce a new business, store, or branch office
42. Announce the birth or adoption of a baby (personal letter)
43. Announce a routine meeting
44. Announce a change in your company's name
45. Announce the birth or adoption of a baby (public announcement)
46. Approve attendance at a conference or seminar
47. Approve a loan
48. Approve a proposal
49. Approve payment or funding for expenses incurred
50. Approve a vacation or leave of absence
51. Authorize medical treatment
52. Authorize legal representation
53. Authorize work to be done
54. Authorize a study or report
55. Cancel a wedding
56. Cancel or withdraw a customer's credit account
57. Cancel your own credit account
58. Cancel a membership or subscription
59. Cancel a service contract
60. Cancel a reservation
61. Cancel a rental contract
62. Cancel or postpone an invitation
63. Cancel or decline to schedule an appointment
64. Cancel or postpone an appointment
65. Complain about poor service or a faulty product
66. Complain about an employee who has given poor or offensive service
67. Complain about community problems
68. Complain about harassment
69. Complain to a club or organization
70. Complain about an unfair insurance payment or settlement
71. Confirm travel arrangements (arranger's letter)
72. Confirm travel arrangements (traveler's letter)
73. Confirm a reservation or registration (organizer's or accommodation provider's letter)
74. Confirm your own attendance as a speaker or special guest
75. Confirm a speaker's or special guest's attendance
76. Confirm the sending of a package or other item(s)
77. Confirm a reservation or registration (traveler's letter)
78. Confirm the receipt of a resume, contract bid, or application (receiver's letter)
79. Confirm a guest's attendance at a conference or symposium (organizer's letter)
80. Confirm a directive or decision
81. Confirm miscellaneous business agreements
82. Confirm a transfer, promotion, or relocation assignment
83. Confirm that you have given authorization to someone
84. Confirm an error correction or revision
85. Confirm the receipt of a package or other item(s)
86. Correct your own error in a transaction
87. Correct a customer's error or assertion
88. Correct an error in a payment made or received
89. Correct an official's mistake on your taxes
90. Delegate a special project
91. Delegate new or additional duties
92. Delegate follow-up on a complaint from a customer
93. Delegate responsibilities for the period of your absence
94. Dismiss an employee for poor performance or unacceptable behavior
95. Endorse a proposal or report
96. Explain an error you have made
97. File a warranty claim
98. Give advice to subordinates
99. Grant permission to use or publish materials
100. Grant approval for credit
101. Grant a promotion or raise
102. Inform customers of a misprint
103. Inform a customer of an overpayment
104. Inform employees of another's illness
105. Inform a customer of an incorrect payment amount and ask for the balance
106. Introduce a product or service
107. Introduce a new employee
108. Introduce a friend, an acquaintance, a relative, or yourself to someone in anticipation of a future meeting
109. Issue directives to establish, change or reaffirm policies
110. Issue directives to establish, change, or reaffirm procedures
111. Issue directives to adjust territories or structures
112. Issue directives concerning specific tasks
113. Issue directives concerning studies and investigations
114. Issue directives concerning reports and paperwork
115. Keep a customer up to date on progress
116. Make an insurance claim
117. Network by discussing publications or speeches
118. Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
119. Notify a customer that you have shipped an order
120. Notify employees of a new policy or a change in an existing one
121. Notify a customer that a shipment has been delayed or that merchandise ordered is not available
122. Notify a debtor of a returned check
123. Notify a creditor that you have stopped payment on a check
124. Offer voluntary services
125. Relieve someone from delegated responsibilities because someone else will assume them
126. Report required information to a government agency
127. Request confirmation of the receipt of a resume, contract bid, application, etc. (sender's letter)
128. Request confirmation of an authorization to take action
129. Respond to a complaint
130. Respond to a request for your resume
131. Take the minutes of a meeting
132. Transmit informational or sales literature
133. Write a letter to persuade an editor or the public on an issue
134. Write a complaint letter to a subordinate
135. Write a news release
136. Write a credit reference
137. Write a complaint letter to a superior
138. Write a cover letter to introduce a resume

Inquiries

1. Answer a request for information on a product or service
2. Ask for personal advice
3. Give general advice
4. Investigate an applicant's credit reference
5. Request confirmation of receipt of earlier mailings
6. Request estimates or bids
7. Request information
8. Request a copy of an official document
9. Request application materials for admission to college
10. Request a response to a survey or questionnaire
11. Request an explanation for a denial of credit
12. Request information from a government agency
13. Request information about an applicant
14. Request samples or information about products or services
15. Respond to an inquiry about products or services
16. Thank someone for an inquiry
17. Thank someone for information
18. Use networking in a job search
19. Write a letter in a job search

Introduction

1. Introduce a business or professional contact
2. Introduce a catalog, brochure, or other sales literature
3. Introduce someone to an organization or the community
4. Introduce a product or service
5. Introduce a friend, an acquaintance, a relative, or yourself to someone in anticipation of a future meeting
6. Introduce a new employee
7. Introduce gifts to customers and prospective customers

Invitations

1. Accept a request to serve in an honorary position
2. Accept an invitation to join an organization
3. Accept an invitation to speak or perform
4. Accept an invitation to an event
5. Accept an invitation to a business appointment
6. Accept an informal invitation to a social event
7. Accept a formal invitation to a social event
8. Announce a business anniversary
9. Announce an engagement with an invitation
10. Announce a class reunion
11. Announce a job-related party or retreat
12. Announce the graduation of a son or daughter
13. Announce a routine meeting
14. Announce a broken engagement
15. Announce an engagement in a personal letter
16. Announce a special meeting
17. Cancel a wedding
18. Cancel or postpone an invitation
19. Confirm a guest's attendance at a conference or symposium (organizer's letter)
20. Confirm a speaker's or special guest's attendance
21. Confirm your own attendance as a speaker or special guest
22. Decline an invitation to speak or perform
23. Decline an invitation to join an organization
24. Decline an invitation to an event
25. Extend an invitation to a business social event
26. Extend an invitation to attend a trade show, seminar, or conference
27. Extend invitations to seasonal parties: Halloween, St. Patrick's Day, Valentine's Day, etc. (business and personal)
28. Extend invitations to winter holiday parties (business and personal)
29. Extend an invitation to join an organization
30. Extend an invitation to participate in or attend a fund- raising event
31. Extend an invitation to speak or perform
32. Extend an invitation to a personal social event
33. Extend an invitation for a job interview
34. Extend a formal invitation
35. Extend an invitation to open an account
36. Invite a prospective customer to a sales appointment, presentation, or demonstration
37. Invite a customer to request a sample product or more information

Job Offers

1. Accept a job offer
2. Acknowledge the receipt of a resume
3. Announce a job opening
4. Decline a request for employment
5. Decline a job offer, promotion, or transfer
6. Extend an invitation for a job interview
7. Extend a job offer
8. Follow up during a job search after a lapse of time
9. Follow up during a job search after an interview
10. Follow up during a job search after a telephone contact
11. Offer a sales position to someone who has not applied for employment
12. Respond to a job advertisement and request an interview
13. Respond to a job offer, negotiating a higher salary
14. Respond to a job offer, negotiating conditions
15. Respond to a request for your resume
16. Use networking in a job search
17. Write a cover letter to introduce a resume
18. Write a letter in a job search

Orders

1. Acknowledge an order or subscription
2. Announce a new product or service
3. Cancel an order
4. Change an order
5. Complain about a delay in an order
6. Confirm the receipt of a package or other item(s)
7. Confirm an order you have made
8. Confirm receipt of an order from a customer
9. Confirm the sending of a package or other item(s)
10. Decline orders but offer an alternate or substitute item
11. Decline orders or requests for information
12. Demand satisfaction on a mail order transaction gone bad (suspected mail fraud)
13. Introduce a catalog, brochure, or other sales literature
14. Introduce a product or service
15. Make a reservation
16. Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
17. Notify a customer that a shipment has been delayed or that merchandise ordered is not available
18. Notify a customer that you have shipped an order
19. Request information on a product or service
20. Request a discount or a complimentary product or service
21. Request estimates or bids
22. Request additional money or information before you can fill an order
23. Request a rush order
24. Respond to an inquiry about products or services
25. Solicit mail orders for your product
26. Thank a customer for a payment
27. Transmit a payment
28. Transmit a shipment of merchandise that a customer has purchased
29. Welcome a new account or an account reactivation

Persuasion

1. Advocate legislation
2. Contact customers with inactive accounts for sales purposes
3. Encourage/motivate your reader to keep up the good work
4. Encourage your reader to take advantage of a new opportunity
5. Endorse a political candidate
6. Endorse or nominate a candidate for an award
7. Introduce a product or service
8. Invite a customer to request a sample product or more information
9. Motivate a sales force
10. Offer a suggestion to a supplier or retailer
11. Oppose legislation
12. Promote a product by announcing a special sale or complimentary gift
13. Recommend a teenager for a job (strong recommendation letter)
14. Recommend a service or product
15. Recommend a course of action or support a decision or policy change
16. Request a retraction or correction from the media
17. Request a raise or promotion
18. Sell a seminar or conference
19. Suggest a change in a contract or agreement
20. Use a referral in a sales letter
21. Write a persuasive letter
22. Write a letter of encouragement/motivation
23. Write an insurance sales letter
24. Write a persuasive memo to an employee or colleague
25. Write a persuasive letter that makes a charitable request
26. Write a persuasive letter to a government official
27. Write a weak recommendation for a job candidate
28. Write a letter to persuade an editor or the public on an issue

Recommendations/References/Referrals

1. Advocate legislation
2. Decline to write a letter of recommendation
3. Endorse a political candidate
4. Endorse or nominate a candidate for an award
5. Recommend a course of action or support a decision or policy change
6. Recommend a service or product
7. Recommend a teenager for a job (strong recommendation letter)
8. Request information about an applicant
9. Request that someone write a letter of recommendation in your behalf
10. Thank someone for writing a reference or recommendation for you
11. Thank someone for accepting your advice or recommendation
12. Thank someone for a referral or recommendation
13. Use a referral in a sales letter
14. Write a credit reference
15. Write a weak recommendation for a job candidate
16. Write a recommendation or a reference about someone

Refusals

1. Cancel or decline to schedule an appointment
2. Decline a request for credit
3. Decline a request for a claim or adjustment
4. Decline a request for employment
5. Decline a job offer, promotion, or transfer
6. Decline to accept a gift
7. Decline orders or requests for information
8. Decline a request for a donation
9. Decline orders but offer an alternate or substitute item
10. Decline an invitation to speak or perform
11. Decline an invitation to join an organization
12. Decline an invitation to an event
13. Decline to write a letter of recommendation
14. Deny an expected or hoped-for promotion or raise
15. Reject a bid or proposal
16. Reject or terminate a business relationship
17. Reply negatively to a suggestion
18. Turn down a customer's or employee's suggestion
19. Write a refusal

Reprimands

1. Document employee reprimands
2. Give a warning to an employee
3. Reprimand an employee for poor attendance or tardiness
4. Reprimand an employee for a breach of policy
5. Reprimand an employee for poor performance
6. Warn a customer about credit suspension or penalization
7. Warn a distributor under your supervision
8. Write a letter reprimanding tenants

Requests

1. Accept a request to serve in an honorary position
2. Announce an imminent strike (labor's announcement)
3. Announce an employee training session
4. Announce actions to be taken during a strike (management's announcement)
5. Answer a request for information on a product or service
6. Appeal to higher authorities when complaint letters don't work
7. Approve a request
8. Ask an applicant for credit to submit more information
9. Ask for an investment
10. Ask for personal advice
11. Ask to extend or shorten a deadline
12. Cancel a membership or subscription
13. Change official records
14. Complain about poor service or a faulty product
15. Complain about harassment
16. Complain about a billing error
17. Decline a request for credit
18. Decline a request for employment
19. Decline a request for a donation
20. Decline a request for a claim or adjustment
21. File a warranty claim
22. Inform a customer that the check you received was not signed or the payment was not in the envelope
23. Inform a customer of an incorrect payment amount and ask for the balance
24. Investigate an applicant's credit reference
25. Invite or request suggestions from employees and customers
26. Make an insurance claim
27. Notify an insurance policyholder of a pending cancellation of the policy
28. Remind an organization member to pay a fee, duty, or pledge
29. Request a change in a contract or agreement
30. Request permission to use another's materials
31. Request a favor
32. Request information
33. Request estimates or bids
34. Request a refund or reimbursement
35. Request information on a product or service
36. Request an endorsement or testimonial
37. Request an individual to volunteer services
38. Request a retraction or correction from the media
39. Request a discount or a complimentary product or service
40. Request a copy of an official document
41. Request application materials for admission to college
42. Request a raise or promotion
43. Request assistance or cooperation from someone in another firm
44. Request government service or action
45. Request an explanation for a denial of credit
46. Request confirmation of receipt of earlier mailings
47. Request correction of an error in a check
48. Request or apply for a credit account
49. Request an increased credit line
50. Request payment of a personal loan
51. Request confirmation of an authorization to take action
52. Request correction of an error in a credit report
53. Request correction of a billing error
54. Request a response to a survey or questionnaire
55. Request samples or information about products or services
56. Request information about an applicant
57. Request that someone write a letter of recommendation in your behalf
58. Request information from a government agency
59. Request correction of an insurance company's error
60. Respond to a request for your resume
61. Respond to a request or application for additional training
62. Respond to a job advertisement and request an interview
63. Respond to a complaint, but needing more information
64. Transmit equipment or supplies that a company employee has requested
65. Use networking in a job search
66. Write a persuasive letter that makes a charitable request
67. Write a collection letter
68. Write a letter in a job search
69. Write a fundraising letter

Reservations

1. Cancel a reservation
2. Confirm travel arrangements (traveler's letter)
3. Confirm travel arrangements (arranger's letter)
4. Confirm a reservation or registration (traveler's letter)
5. Confirm a reservation or registration (organizer's or accommodation provider's letter)
6. Make a reservation

Resignations

1. Accept a resignation
2. Announce your own retirement
3. Announce an employee's retirement
4. Resign from a job in which you are not valued or appreciated
5. Resign from a job when forced out under pressure
6. Resign from a job because of a personality clash or conflict of values
7. Resign for health reasons
8. Resign for family or personal reasons
9. Resign to take an early retirement
10. Resign to take another job

Responses

1. Accept an informal invitation to a social event
2. Accept a job offer
3. Accept an invitation to a business appointment
4. Accept a formal invitation to a social event
5. Accept a resignation
6. Accept and express appreciation for a suggestion
7. Accept an honor
8. Accept a request to serve in an honorary position
9. Acknowledge payment of an overdue balance
10. Acknowledge an order or subscription
11. Acknowledge the receipt of a report, letter, or other
12. Acknowledge the receipt of a suggestion from an employee
13. Acknowledge the receipt of a resume
14. Announce actions to be taken during a strike (management's announcement)
15. Apologize to an employee or employees
16. Apologize for betrayed trust
17. Apologize for missing an appointment
18. Decline to give advice
19. Follow up after receiving no response to earlier correspondence
20. Give general advice
21. Give professional advice
22. Give advice to subordinates
23. Give personal advice
24. Grant an appointment
25. Reply negatively to a suggestion
26. Reply positively to a suggestion
27. Request a response to a survey or questionnaire
28. Respond to an inquiry about products or services
29. Respond positively to negative feedback
30. Respond to a job offer, negotiating a higher salary
31. Respond to a job offer, negotiating conditions
32. Respond to a request or application for additional training
33. Respond to a sales rejection
34. Respond to a complaint
35. Respond to rumors
36. Respond to a request for a donation or to a fundraising letter
37. Respond to a complaint while admitting fault and making an adjustment
38. Respond to a false accusation from a government agency
39. Respond to a complaint and treat it as valuable feedback
40. Respond to a complaint while avoiding or denying liability, but making an adjustment
41. Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment
42. Respond to a complaint of discrimination or sexual harassment
43. Respond to a complaint, but needing more information
44. Thank someone for a reply or response

Sales

1. Acknowledge an order or subscription
2. Acknowledge payment of an overdue balance
3. Acknowledge the return of an item for exchange, refund, or credit
4. Announce a change in policy or fee amount
5. Announce a business anniversary
6. Announce a new business location
7. Announce a price decrease
8. Announce a sales contest
9. Announce a price increase
10. Announce a new business, store, or branch office
11. Announce a change of business address
12. Announce a new product or service
13. Answer a request for information on a product or service
14. Apologize for an invoice or billing error
15. Ask for an investment
16. Change an order
17. Complain about a delay in an order
18. Confirm receipt of an order from a customer
19. Confirm the receipt of a package or other item(s)
20. Confirm an order you have made
21. Confirm the sending of a package or other item(s)
22. Contact customers with inactive accounts for sales purposes
23. Decline orders but offer an alternate or substitute item
24. Delegate follow-up on a complaint from a customer
25. Extend Mother's Day or Father's Day greetings and/or announce sales or promotions for these days
26. Extend an invitation to attend a trade show, seminar, or conference
27. Follow up on a sales offer
28. Follow up with a reminder
29. Follow up after a sale to thank the customer and offer service
30. Follow up after a sales presentation or demonstration
31. Follow up after a sales appointment or telephone conversation
32. Follow up on a sales interview, presentation, or exhibit
33. Grant approval for credit
34. Introduce a catalog, brochure, or other sales literature
35. Introduce a product or service
36. Introduce a new employee
37. Introduce gifts to customers and prospective customers
38. Invite a prospective customer to a sales appointment, presentation, or demonstration
39. Invite a customer to request a sample product or more information
40. Motivate a sales force
41. Notify a customer that a shipment has been delayed or that merchandise ordered is not available
42. Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
43. Offer a sales position to someone who has not applied for employment
44. Offer the use of a charge account
45. Offer a discount for early payment on products or services
46. Prepare a prospective customer to receive a sales telephone call
47. Promote a product by announcing a special sale or complimentary gift
48. Request estimates or bids
49. Request an increased credit line
50. Request samples or information about products or services
51. Request additional money or information before you can fill an order
52. Request a rush order
53. Request a refund or reimbursement
54. Request a discount or a complimentary product or service
55. Request information on a product or service
56. Resell to long-time customers
57. Respond to an inquiry about products or services
58. Respond to a sales rejection
59. Sell a seminar or conference
60. Solicit mail orders for your product
61. Strengthen relationships with customers
62. Thank a customer for a payment
63. Thank a business for good service, low prices, or professional courtesies
64. Thank a customer for purchasing a product or service
65. Transmit an advertising copy to a magazine or other media
66. Transmit informational or sales literature
67. Transmit a shipment of merchandise that a customer has purchased
68. Transmit a payment
69. Use a referral in a sales letter
70. Welcome a potential customer or client to the area
71. Welcome a new customer or client
72. Welcome a new account or an account reactivation
73. Write to former stockholders or investors
74. Write an insurance sales letter
75. Write a sales letter

Social Events

1. Accept an invitation to an event
2. Accept a formal invitation to a social event
3. Accept an invitation to join an organization
4. Accept an invitation to speak or perform
5. Accept an invitation to a business appointment
6. Accept an informal invitation to a social event
7. Announce a class reunion
8. Announce an engagement with an invitation
9. Announce a job-related party or retreat
10. Announce the graduation of a son or daughter
11. Announce an engagement in a newspaper
12. Announce an engagement in a personal letter
13. Announce a broken engagement
14. Apologize for missing an appointment
15. Apologize for missing an event or for overlooking or forgetting someone
16. Cancel a wedding
17. Cancel or postpone an invitation
18. Confirm a speaker's or special guest's attendance
19. Confirm your own attendance as a speaker or special guest
20. Confirm a guest's attendance at a conference or symposium (organizer's letter)
21. Congratulate someone on his or her wedding or marriage
22. Congratulate someone on his or her engagement
23. Congratulate someone on his or her graduation
24. Congratulate someone on a religious occasion
25. Decline an invitation to speak or perform
26. Decline an invitation to join an organization
27. Decline an invitation to an event
28. Extend an invitation to participate in or attend a fundraising event
29. Extend invitations to seasonal parties: Halloween, St. Patrick's Day, Valentine's Day, etc. (business and personal)
30. Extend an invitation to a personal social event
31. Extend an invitation to a business social event
32. Extend invitations to winter holiday parties (business and personal)
33. Extend an invitation to speak or perform
34. Extend an invitation to join an organization
35. Extend a formal invitation
36. Introduce someone to an organization or the community
37. Thank someone for hospitality
38. Thank someone for visiting a place or attending an event
39. Welcome someone into a group, association, religion, or club
40. Welcome a new resident to the neighborhood

Suggestions

1. Accept and express appreciation for a suggestion
2. Acknowledge the receipt of a suggestion from an employee
3. Advocate legislation
4. Ask for personal advice
5. Decline to give advice
6. Encourage your reader to take advantage of a new opportunity
7. Encourage/motivate your reader to keep up the good work
8. Endorse or nominate a candidate for an award
9. Endorse a political candidate
10. Give personal advice
11. Give professional advice
12. Give advice to subordinates
13. Give general advice
14. Invite or request suggestions from employees and customers
15. Offer a suggestion to a supplier or retailer
16. Offer a suggestion to a religious leader
17. Offer a suggestion to a customer
18. Offer a suggestion to a superior
19. Offer a suggestion
20. Offer a suggestion to a subordinate
21. Reply negatively to a suggestion
22. Reply positively to a suggestion
23. Suggest a change in a contract or agreement
24. Suggest an alternate plan or schedule for payments
25. Thank someone for advice or a suggestion
26. Turn down a customer's or employee's suggestion

Sympathy

1. Announce the death of a family member, or write the obituary
2. Announce the death of a family member to other family members, close friends, and acquaintances
3. Announce bad news to employees
4. Announce the death of an employee or an employee's relative
5. Encourage an employee after a disappointment or a company setback
6. Express regret on the defeat of legislation or the loss of an election
7. Inform employees of another's illness
8. Offer sympathy for the death of a business associate
9. Offer sympathy for the death of a business associate's family member
10. Offer sympathy for loss or damage caused by a theft, vandalism, or natural disaster
11. Offer sympathy for the death of a child
12. Offer sympathy for a marriage separation or divorce
13. Offer sympathy for the death of a friend or relative
14. Offer sympathy for the loss of a job
15. Offer sympathy for the loss or death of a pet
16. Offer sympathy for the death of a person who has been ill
17. Offer sympathy in a case of serious or terminal illness
18. Send a gift with a sympathy letter
19. Thank someone for expressions of sympathy
20. Write a get well message to a friend or relative suffering from an illness or injury
21. Write a get well message to an employee or business associate suffering from illness or injury
22. Write a get well message to a child suffering from illness or injury
23. Write a get well message regarding an employee's or business associate's family member who is suffering from illness or injury
24. Write a get well message to a teacher suffering from illness or injury

Thank You

1. Accept an informal invitation to a social event
2. Accept a resignation
3. Accept an invitation to a business appointment
4. Accept a job offer
5. Accept a formal invitation to a social event
6. Accept an honor
7. Accept a request to serve in an honorary position
8. Accept and express appreciation for a suggestion
9. Acknowledge the return of an item for exchange, refund, or credit
10. Acknowledge an order or subscription
11. Acknowledge payment of an overdue balance
12. Acknowledge the receipt of a suggestion from an employee
13. Acknowledge the receipt of a report, letter, or other
14. Acknowledge the receipt of a resume
15. Announce your own retirement
16. Announce an employee's retirement
17. Compliment or praise the media, an author, or an editor
18. Compliment or praise an employee's family for their contribution to the employee's
19. Compliment or praise a product or service supplier
20. Compliment or praise a speaker
21. Compliment or praise a program chairperson or planner
22. Compliment or praise a salesperson or a sales staff
23. Congratulate an employee on the anniversary of his or her service
24. Congratulate someone on his or her retirement
25. Congratulate someone on a speech or presentation
26. Encourage/motivate your reader to increase sales
27. Express appreciation to long-term customers and those who pay their bills promptly
28. Express appreciation to an employee
29. Follow up after a sale to thank the customer and offer service
30. Give personal compliments or praise
31. Praise government officials or employees
32. Relieve someone from delegated responsibilities because someone else will assume them
33. Reply positively to a suggestion
34. Respond positively to negative feedback
35. Thank someone for advice or a suggestion
36. Thank someone for a compliment or praise
37. Thank a customer or client
38. Thank someone for hospitality
39. Thank someone for accepting your advice or recommendation
40. Thank someone for a favor
41. Thank someone for an appointment, interview, or meeting
42. Thank someone for a reply or response
43. Thank someone for help or support
44. Thank someone for expressions of sympathy
45. Thank someone for a referral or recommendation
46. Thank someone for a job well done
47. Thank someone for visiting a place or attending an event
48. Thank a customer for a payment
49. Thank someone for a speech or presentation
50. Thank someone for a philanthropic contribution
51. Thank a doctor or health care facility
52. Thank a retiree for his or her service
53. Thank someone for volunteer work
54. Thank a religious leader
55. Thank someone for helping in your absence
56. Thank a business for good service, low prices, or professional courtesies
57. Thank someone for a pleasant occasion
58. Thank someone for a gift
59. Thank someone for an inquiry
60. Thank someone for information
61. Thank someone for an award, bonus, or raise
62. Thank someone for media exposure
63. Thank someone for writing a reference or recommendation for you
64. Thank a customer for purchasing a product or service
65. Thank someone for goods or materials received
66. Write a farewell letter to management, co-workers or clients
67. Write a farewell letter to a person who is retiring
68. Write a farewell letter to a person who is leaving employment

Transmittals

1. Transmit a document for review, correction, or other action
2. Transmit an advertising copy to a magazine or other media
3. Transmit a manuscript to be considered for publication
4. Transmit a payment
5. Transmit a fax
6. Transmit a contract
7. Transmit a progress report, an analytical study, a formal report, or a manuscript for use within an organization
8. Transmit a shipment of merchandise that a customer has purchased
9. Transmit equipment or supplies that a company employee has requested
10. Transmit a bid, proposal, or quotation
11. Transmit informational or sales literature

Welcome

1. Announce a new business, store, or branch office
   
2. Announce or introduce a new salesperson
   
3. Announce a new partner
   
4. Welcome a new student to school, class, or a training seminar
   
5. Welcome a new account or an account reactivation
   
6. Welcome a new business to town
   
7. Welcome a new shareholder
   
8. Welcome a son-in-law or daughter-in-law into the family
   
9. Welcome a new customer or client
   
10. Welcome a new resident to the neighborhood
    
11. Welcome a new employee
    
12. Welcome someone into a group, association, religion, or club
    
13. Welcome a potential customer or client to the area

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