Satisfaction Guarantee and Return Policy

We back all of our software products with a money-back guarantee. No questions asked! If you are not completely satisfied with this product for any reason, Digital River or WriteExpress will gladly refund your purchase price (excluding shipping, handling and gift-wrapping charges) within 30 days of purchase. If you choose to return or exchange that item, please select one of the following options:

If You...

Downloaded software online from our Yahoo! Store

The standard return policy is 30 days. Send us your request using our support form..

Downloaded software online from our Digital River Store

The standard return policy is 30 days. Contact Digital River at Service@DigitalRiver.com or call them at 800-656-5426.

Purchased a CD directly from WriteExpress

Please return your purchase in its original packaging. Include your invoice with the return and state why you are returning the item. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:

WriteExpress
Returns Department
232 West 760 South
Salem, UT 84653

Purchased a CD from someone other than WriteExpress.

Return the CD. Also please provide the following information:

First Name:
Last Name:
Street address:
City:
State:
Zip:
Full Product Name:
Reason for returning product:

Include your store receipt or a photocopy is acceptable. If you no longer have your store receipt, we cannot refund money. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:

WriteExpress
Returns Department
232 West 760 South
Salem, UT 84653

Received a CD as a gift

If you do not have the store receipt for your gift, we will gladly exchange it for another product but not refund the money. Please return your product in its original packaging. Also, please note:

• Reasons for returning the item.
• What item are you requesting in exchange for the item?

For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:

WriteExpress
Returns Department
232 West 760 South
Salem, UT 84653

More Questions?

If you have any problems or questions about your return, please contact our Customer Service department.

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