Tutorial for “Accept and Express Appreciation For a Suggestion”

Tips

This letter is more than an acknowledgment that you have received the suggestion; it is a notice that you plan to implement it. Write this note in a positive, complimentary tone.

Steps

1. Express appreciation for the suggestion.

Sentences

  • Thank you for taking the time to outline a better way to process our orders.
  • It seems so obvious now that you mention it. Yes, we need to make this change. Thanks for calling it to our attention.
  • John and I have studied your suggestion, and have concluded that we should incorporate it into our standard operating procedures.
  • Thank you for calling our attention to the problem in the parking lot. We plan to follow your excellent suggestion for handling this congestion.
  • We have had several suggestions regarding the holiday work schedule, but yours seems to be the most equitable. We plan to give it a try.
  • Your memo suggesting that we hire a third accountant to handle the overseas accounts has convinced us that the need is real.
  • Your suggestion that we begin marketing in the Springfield area is an idea whose time has come.
  • I take my hat off to you! You have come up with a great idea!

Phrases

  • a very creative solution
  • an idea whose time has come
  • appreciate your suggestion
  • appreciate your taking the time
  • as you point out
  • for calling it to our attention
  • for calling our attention to
  • for outlining a better way
  • has convinced us
  • have come up with a great idea
  • have studied your suggestion about
  • have had several suggestions regarding
  • plan to give it a try
  • plan to follow your
  • seems to be the most equitable
  • seems so obvious now that you mention it
  • suggestion caused me to rethink
  • suggestion makes good sense when you realize
  • take my hat off to you
  • thank you for taking the time to
  • think it is a great idea
  • we need to make this change
  • welcome your suggestion
  • your carefully thought-out suggestion
  • your suggestion that we
  • your innovative idea
  • your memo suggesting that we

2. Explain how you plan to implement the suggestion.

Sentences

  • I have passed it on to the editor of our newsletter for inclusion in the next issue.
  • Please inform your division that we will follow these new guidelines, effective June 1.
  • I will discuss your ideas with the executive committee on Thursday to see when we can make the change. I will let you know as soon as they inform me.
  • I will ask the public relations director to call you so you can work this out together.
  • We have asked John Doe to follow through on this decision. He will be in touch with you shortly.
  • I have sent your outline to the dean. After he has had time to review it, we will know better how to proceed with the next phase.
  • I will present your solution at the next meeting.

Phrases

  • at the next meeting
  • be in touch shortly
  • be discussing your ideas with
  • change will take place on
  • determine when we can
  • discuss this further
  • discuss your ideas with
  • follow through on this
  • have passed it on to
  • have concluded that we should
  • have sent your outline to
  • implement the new procedure after
  • include it in the next
  • incorporate it in our
  • is reviewing
  • know better how to proceed when
  • let you know
  • make the change gradually
  • plan to follow your
  • plan to meet with
  • please inform your division
  • present your solution to
  • would like you to meet with

3. Indicate the benefits that will result from this action.

Sentences

  • According to my calculations we should be able to increase revenues by 15%.
  • I can see how doing it your way will eliminate the bottleneck that we always experience during the holiday season.
  • I think it is a great idea that should really lift employee morale.
  • With the change, we should be able to reduce annual premium payments without any loss of coverage.
  • The change will result in an added measure of safety for the evening workers. It feels good.
  • As you point out, this procedure will do away with the need to sign in each day.
  • This procedure will help customers access their local distributors immediately.

Phrases

  • according to my calculations
  • an added measure of
  • as you point out
  • give more opportunities for
  • implementing this will eliminate
  • increase customer confidence
  • shorten the time needed for
  • should be able to increase
  • should see an improvement in
  • should be able to reduce
  • should boost morale
  • the change will result in
  • think it is a great idea
  • will reduce wastage
  • will help customers to
  • will do away with
  • will help employees to
  • would broaden our
  • would gain the support
  • would get done on time

4. Close with an expression of appreciation.

Sentences

  • Excellent suggestions like yours have helped this company grow to its present stature.
  • Thank you! You deserve a lot of credit for this.
  • Our thanks to you and your staff for caring enough to help in this way.
  • Thanks for helping us improve our service.
  • I sincerely appreciate the time and interest you have taken in this matter.
  • On behalf of management, I extend our sincere appreciation.
  • Your suggestion earns a place in our "Best Suggestion" club. You will receive a plaque as a token of our appreciation.

Phrases

  • appreciate your help
  • are always grateful for
  • are always happy to
  • as a token of our appreciation
  • deserve credit for
  • excellent suggestions like yours
  • extend our sincere appreciation
  • for taking the time to
  • for caring enough to
  • for helping us to
  • look forward to
  • on behalf of management
  • our thanks to you and your staff
  • please feel free to
  • sincere desire to improve
  • sincerely appreciate your
  • thank you for
  • the interest you have shown in
  • the contribution you have made to
  • to improve our service
  • will look out for further suggestions
  • your willingness to
  • your helpful contribution

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