Tutorial for “Acknowledge the Receipt of a Report, Letter, or Other”

Tips

This is a simple, courteous way of building and maintaining goodwill. Your letter is an assurance that the correspondence is in your hands and that you will take it seriously. Send the acknowledgment immediately. If there is any delay, a brief word of apology may be appropriate, but don't dwell on it.

Steps

1. Acknowledge receiving the document.

Sentences

  • Thank you for the update on the Doe condominium contract.
  • We have received your request to use our video segments in a training program.
  • I was pleased to receive your feasibility report on the Doe drillings so promptly.
  • Thank you for submitting your proposal for our fall workshops.
  • We received your bid request in today's mail.
  • I have just received your invitation to submit an article on the impact of the Doe strip mall.
  • I wish to acknowledge receipt of the suggestion you sent to the personnel office.

Phrases

  • always happy to receive
  • appreciate your sending
  • appreciate your forwarding
  • for submitting your
  • for taking the time to
  • for sending us the
  • for your inquiry
  • have just received your
  • have received your
  • received the documents
  • thank you for
  • the additional information
  • the update on
  • the copy of
  • the documents we requested
  • was pleased to receive
  • wish to acknowledge receipt of
  • your report on
  • your invitation to
  • your request for

2. Explain what action you are taking (if any), and that you or someone else will respond more fully soon.

Sentences

  • I have referred your request to the publications department. They will send you the materials within the week.
  • The Board of Directors will review the terms of the contract in their next meeting. You will receive their approval or suggestions for modifications shortly thereafter.
  • I will speak with the copyright office to determine the conditions under which we can grant permission for you to use the segments and will let you know as soon as possible.
  • Mrs. Doe is not in the office this week, but I will leave her a message asking her to call you as soon as she returns.
  • We are forwarding your letter to Ms. Jane Doe who is best qualified to give you the information you need. She will return from another assignment on June 1, so you may expect her response shortly after that date.
  • The focus of your proposal is in harmony with our objectives. It will take a few weeks to study all the other options, but I will be in touch with you as soon as we make a decision.
  • As soon as I have had a chance to review the proposal, I will let you know whether we will need a meeting with the board of directors.
  • The committee will not meet until after February 28. If that date is too late for your schedule, please let me know immediately so I can petition for special consideration.
  • I have endorsed your suggestion and forwarded it to the dean for review. I'll let you know what his decision is as soon as he tells me.
  • Because the entire board makes these decisions, I can say only that we will give your proposal every consideration at the next meeting in July.
  • As soon as I have had chance to look over your proposal, I will let you know my opinion.

Phrases

  • as soon as possible
  • as soon as we make a decision
  • can expect a response by
  • feel confident that
  • have forwarded your
  • may rest assured that
  • recognize the need to
  • referred the matter to
  • response will be delayed because
  • should receive an answer by
  • will look into the matter
  • will be in touch with you
  • will forward it to
  • will let you know as soon as
  • will take action
  • will study it before
  • will give this top priority
  • will consider your
  • will keep these on file
  • will delay our reply

3. Close with an expression or gratitude or interest.

Sentences

  • In the meantime, thanks for the time and interest you have put into this proposal.
  • Thanks for getting the report to me so promptly.
  • Thanks for your patience. We will be in touch as soon as possible.
  • We value you as a customer and appreciate your patience while we study the problem.
  • We appreciate receiving helpful suggestions from perceptive customers like you.
  • Thanks for all you have done in preparing such a thorough report.
  • Our sincere thanks for your proposal.

Phrases

  • appreciate your taking the time
  • appreciate your patience
  • are always pleased to
  • are always grateful for
  • as soon as possible
  • certainly merits study
  • for all you have done in
  • for your interest in
  • for your promptness in sending
  • for taking the time to
  • for making the effort to
  • our sincere thanks for
  • thank you for
  • to receive feedback and suggestions
  • value your opinions and suggestions
  • while we study the
  • will be in touch

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