Tutorial for “Confirm a Telephone Request to Transfer Money, Cancel and Replace a Stolen Credit Card, or Stop Payment on a Check”

Tips

Banks usually require that any telephone request involving the transfer of funds be backed up by a written confirmation. In this letter, you are responding to such a request. These letters can be very brief. Always include the relevant account numbers.

Steps

1. Restate the request you made over the phone.

Sentences

  • Yesterday on the phone I requested that you transfer $200 from my savings account (#54321) to my checking account (#12345). This letter is the written confirmation that you requested.
  • As we discussed yesterday, my Doe credit card (#5555) was stolen on June 11. This letter confirms my request to cancel my lost card immediately. Also, please issue me a new card as soon as possible.
  • This letter confirms my telephone request to stop payment on check #123 from my checking account #12345. I have reason to believe this check was stolen.
  • This letter is to confirm my request to transfer $10,000 from my and my husband's joint savings account (#1234) into our money market account.
  • This letter is to confirm my telephone request that a money order of $3,000 be sent to the address above. Please take the funds for this money order from my checking account (#12345). I understand that there will be a $2 fee for this transaction.
  • I wish to confirm my telephone request to transfer $1,000 from my savings account (#1234) at your Springfield First National Bank branch to Jane Doe's account (#4321) at the Springfield Second National Bank. I understand that since you are not affiliated with Jane's bank, I will be charged a $5 transaction fee.
  • This letter is to confirm my telephone request to close our account (#12345) and have all of our funds sent to us in the form of a cashier's check to the address below.

Phrases

  • as we discussed yesterday
  • as soon as possible
  • asked me to confirm that
  • called to report that
  • called you yesterday at
  • in the form of a
  • need to make sure that
  • needed confirmation of
  • please send me a new statement
  • please take the funds from
  • post any charges to
  • reflecting these changes
  • showing this transaction
  • this letter is to confirm
  • to inform you that
  • to request that you
  • to confirm my telephone request
  • transfer of funds
  • will charge a transaction fee
  • written confirmation of that request
  • yesterday on the phone

2. Give any other pertinent instructions.

Sentences

  • Please make this transaction only if the interest rate is still above 8% at the time of the transaction.
  • I understand that I will not be responsible for any charges that appear on my card after 3:00 p.m. yesterday, May 15, when I called to report it missing.
  • Please send us a letter of confirmation stating that you have received this request.
  • Please send a letter confirming receipt of this request.
  • This transaction must be completed before 5:00 p.m. on Friday, March 22.
  • Please send us our money order as soon as possible. On March 22 our address will change.
  • Since I won't receive another statement until next quarter, please inform me immediately when this transaction is complete.
  • For your information in processing this request, my address and social security number appear below.
  • You may fax, phone, or e-mail me using the numbers listed below.
  • For my records, please send me written confirmation that this request has been processed.

Phrases

  • as soon as possible
  • as soon as this request has been processed
  • at the time of the transaction
  • before the deadline of
  • can reach me at
  • for your information
  • for my records
  • if you have any questions
  • in accordance with the rules governing
  • must be completed before
  • my address and social security number
  • please inform me immediately
  • please note the following
  • please send us confirmation
  • reflecting these changes
  • send a new statement
  • trust that this is sufficient
  • will not be responsible for
  • written confirmation that

3. Close with a positive expression, if you desire.

Sentences

  • It is always a pleasure doing business with your bank.
  • I will appreciate your quick response.
  • Thank you for your prompt attention to this matter.
  • Thank you again for your assistance.
  • Our banking experiences with Springfield Federal have always been positive. If there were a branch in Centerville, we would open an account there.

Phrases

  • appreciate the convenience of
  • appreciate your prompt reply
  • can contact me at
  • doing business with you
  • enjoy doing business
  • for approving my request
  • for your prompt attention to
  • for your assistance
  • have always enjoyed
  • in case you need to
  • is always a pleasure to
  • look forward to
  • our banking experiences with
  • please let me know if
  • really appreciate the way
  • servicing our accounts
  • thank you again for
  • thanks for letting me know about
  • would be happy to
  • your quick response
  • your prompt attention to

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