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Politely Remind a Customer That Payment Is Past Due — Collections 1 of 6 — Letter-Writing Tutorial

Tips

This is the first letter in a collection series. It should contain a short message to gently remind the customer that payment is past due. The message could be attached to the bottom of a billing statement and could acknowledge that payment may have already been made.

Steps

1. Remind the customer that payment is past due and state the amount owed.

Sentences

  • When reviewing your account, I discovered that payment for your purchase of $49.99 is past due.
  • I realize that this may be an oversight on your part, but my records indicate that your account is ten days past due.
  • I thought you might appreciate this friendly reminder that your account is now past due.
  • We appreciated receiving your order. Thank you very much. If you have not already sent in your payment, will you please do so now?
  • May we remind you that your June payment is now overdue?
  • We want to remind you that your account is past due.
  • Perhaps you have forgotten that your payment was due on November 9.
  • Our records show that you have not paid your October 18 bill for $110.95.
  • This is a friendly reminder that we are waiting for your payment of $25.13.
  • I want to draw your attention to your account that is now past due.
  • We have not received last month's payment for $389.17, which was due ten days ago.
  • Did you forget to send us January's payment for $1,500.00?
  • Please accept this brief reminder that your payment was due ten days ago.

Phrases

  • a review of your account
  • according to our records
  • according to our files
  • account is not up to date
  • account is delinquent
  • account is overdue
  • are waiting for your March 15 payment
  • are delinquent on your March 15 payment
  • are sure you are aware
  • are overdrawn
  • did you forget
  • discovered you most recent purchase
  • has yet to be paid
  • has not been paid
  • has been overdue since
  • have neglected your payment of
  • have not received the March 15 payment
  • have neglected to pay
  • is past due
  • is now overdue
  • just a reminder
  • March 15 payment is delinquent
  • may we remind you
  • may we now call your attention to
  • our records indicate
  • our records show
  • overlooked a payment
  • please accept this brief message
  • please make note
  • please be aware of
  • seems that you have forgotten
  • should have received a payment by
  • simple misunderstanding
  • simple reminder
  • this short note
  • this is a notice of delinquency
  • thought you might appreciate this friendly reminder
  • want to draw your attention
  • want to remind you
  • when reviewing your account
  • would appreciate
  • your account has not been updated
  • your March 15 purchase payment is now overdue
  • your account is now past due

2. Ask the customer to send the payment.

Sentences

  • Will you please send us your payment now?
  • We will appreciate your attention to this oversight.
  • Please send us a check in the amount shown above.
  • If you have not sent us your payment, please do so by March 30.
  • We need your payment in full so we can continue to serve your needs.
  • Please be sure to send payment now.
  • We will appreciate your cooperation.
  • Please mail in your payment now.
  • We trust that you can send your payment.
  • We sincerely appreciate your early remittance.
  • Your check is the solution to our problem.
  • Will you kindly send your check today?
  • Please remit the amount shown.
  • I will appreciate prompt payment.

Phrases

  • according to the contract
  • appreciate your early remittance
  • continue to serve your needs
  • expect payment by
  • expect to receive a payment by
  • expect to have a check by
  • have you sent your check yet
  • hope that you can
  • if you haven't resolved the matter
  • if we do not have your payment within ten days
  • if you have not sent a payment
  • if you have run into difficulties
  • if you need to explain
  • if you haven't already done so
  • in the amount shown above
  • may we have your check for
  • need your payment in full
  • payment in the amount of
  • please update your account
  • please pay the balance
  • please pay the entire amount by
  • please mail in your payment
  • please send the money
  • please send us a check
  • please fulfill the terms of our agreement
  • please send us the payment
  • please live up to your agreement
  • please satisfy the conditions of your contract
  • remit the minimum amount of $450.58 immediately
  • send our payment
  • send your payment soon
  • send me your check today
  • sure you want to protect your credit rating
  • to collect payment
  • when we can expect payment
  • will appreciate prompt payment
  • will appreciate your attention to this oversight
  • will appreciate payment by
  • will sincerely appreciate
  • will you kindly
  • would appreciate your sending a payment by
  • would like to continue

3. Acknowledge that the customer may have already sent payment and thank him or her accordingly.

Sentences

  • If you have already sent this month's payment, please disregard this notice.
  • Perhaps you have already sent your payment, but if not, we would appreciate your immediate attention to this matter.
  • If you have already remitted payment, thank you.
  • If your check is already in the mail, please accept our apology for this letter.
  • Please disregard this notice if payment has already been mailed.
  • Your past payment history indicates that you are always prompt in your payments. If our current record of your delinquency is incorrect, please contact us immediately.

Phrases

  • appreciate your promptness
  • appreciate your prompt attention to
  • continue to serve your needs
  • could you have overlooked
  • don't normally experience delays
  • have you sent your check
  • if you have already remitted payment
  • if you have already sent this month's payment
  • if your payment is in the mail
  • if you have already sent the payment
  • if your check is already in the mail
  • if your check has crossed this letter in the mail
  • if we receive payment
  • if you have paid within
  • if you recently sent your payment
  • if your payment is already on its way
  • know your credit rating is important to you
  • may have already arrived
  • may have simply overlooked
  • perhaps you have already sent payment
  • perhaps your check is already in the mail
  • perhaps you have already mailed
  • please accept our thanks
  • please accept our appreciation
  • please disregard this notice
  • please accept our gratitude
  • realize you may have already sent
  • realize your payment may already be on its way
  • sure that you have already sent your payment
  • takes time to reach my desk
  • want to thank you if
  • we have looked everywhere
  • won't you please?
  • would appreciate your immediate attention to this matter
  • would like to continue

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