This is the second letter in the collection series. It still takes the form of a reminder, but is more direct and less cordial. It should firmly ask for payment and should carry a more urgent tone. As with the first letter, it may appear on the bottom of a billing statement.
1. If at all probable, concede that the customer may have forgotten to send the payment.
- We understand how busy you are and realize that you may have forgotten to send your payment on time.
- We were surprised to find that we still had not received your payment.
- If we have not received payment because of some problem, please let me know immediately.
- We are confident that you did not intentionally overlook our last communication requesting payment.
- It has come to our attention that you neglected to bring your past due account up to date.
- I have enclosed a copy of invoice #123 for your convenience.
- 14 days overdue
- missed your payment due date
- are aware of your obligation
- are confident you did not intentionally overlook
- believe you intended to pay us on time
- busy time of the year
- could be that
- did you realize your payment
- did you know your payment
- do not doubt that
- have you forgotten to send your remittance
- have yet to send your payment
- have enclosed a copy of invoice #123
- have not received your payment
- if I have not contacted the right department
- if payments are handled by another department
- in case you have misplaced the original
- it surprised us to find
- neglected to bring your past due account up to date
- noticed that you neglected
- our last communication requested payment
- please let us know if there has been a change of address
- please let me know
- please contact us
- realize that things get hectic
- realize that you may have forgotten
- simple misunderstanding
- simply overlooked
- still have not sent your payment
- understand how busy you may have been
- unintentionally overlooked the payment date
2. Remind the customer that the payment is past due.
- This is your second notice. Your payment of $500 is now 45 days past due.
- Although we sent you a letter two weeks ago, notifying you that your account is past due, we still have not received payment.
- We wonder if you have forgotten that your payment is 45 days past due.
- The $389.87 due on your account is now 45 days late.
- We want to remind you that your account is now three weeks past due.
- Our recent review of your account reveals that your payment of $6,738.93 is overdue.
- We remind you that our credit terms dictate prompt monthly payments. You still owe $39.17.
- As of today, we still have not received your check for $299.99.
- We write to remind you of your unpaid debt of $1,986.38.
- We direct your attention to the $805.00 you should have paid last month.
- You still have not paid the $4,439 you owe for our services in March.
- We are still waiting for your April payment.
- a friendly reminder
- a reassessment of your account
- a recent review of your account
- a review of your credit file reveals
- a recent audit of your account shows
- account is still past due
- account has yet to be brought up to date
- account is still delinquent
- although we wrote you a letter two weeks ago
- an analysis of your account
- an evaluation of your account
- are still waiting for your March payment
- are still waiting for
- by the terms of our agreement
- call your attention to
- certain you must have
- direct your attention to
- for not sending your payment in on time
- for services rendered on March 15
- have yet to receive payment on your account
- just want to remind
- notifying you that your account is past due
- our records indicate
- our credit terms dictate
- our agreement dictates
- payment is still past due
- prompt monthly payments in full
- remind you of your unpaid debt of
- remittance has not been received
- should have paid last month
- still have not received payment
3. Request immediate payment.
- We will appreciate your immediate cooperation.
- Our financial department will appreciate your prompt payment.
- We want to continue offering you credit. Please help us do so by mailing your payment today.
- We must receive your payment by March 9.
- We expect prompt payment.
- Please send your check for $385.00 now.
- I suggest immediate payment of the full amount due on your account.
- Although you did not respond to my first attempt to collect payment on your account, I trust that this time you will remit payment in full.
- Since payment is long past due, we request immediate attention to this matter.
- Won't you please clear up this matter today by sending us a check for the full amount!
- although you did not respond
- ask for your immediate attention
- ask for prompt reply
- by sending us a check for the full amount
- clear up this matter
- don't procrastinate
- expect to receive a payment within
- expect to see your payment within one week
- feel you must consider
- find an alternative
- first priority
- fully expect
- if you don't have the funds
- immediate payment in full
- pay off your account
- please resolve this issue
- remit full payment
- remit your payment today
- request immediate payment
- request payment immediately
- your prompt payment
- your immediate cooperation
- How to Write a Collection Letter
- How to Write the Appeal Collection Letter
- How to Write the Inquiry Collection Letter
- How to Write the Reminder Collection Letter
- How to Write the Ultimatum Collection Letter