How to Write the Appeal Collection Letter

Professional Writer and Editor

If the customer fails to respond to any of the Reminder Collection Letters or to the Inquiry Collection Letters, you must take a more aggressive approach. Because the customer has not responded to date, you should assume that he/she will probably not respond to any further demands for payment. This is why many organizations at this point turn their debtors over to a collection agency. If you do choose to continue the collection process yourself, you can take two basic approaches:

  1. Positive appeal approach: Try to appeal to the customer's sense of fairness, personal pride, or his/her desire to maintain a good credit standing and its connected privileges.

  2. Negative appeal approach: If the positive approach is ignored, inform the customer that continued nonpayment could result in various penalties:

    • the loss of his/her good credit standing and its connected privileges
    • the initiation of legal action to reclaim any purchased goods; any services will be discontinued
    • he/she may incur additional debt through collection fees and/or interest on the amount owed

Related Collection-Letter Articles

Try our Letter-Template Software Risk Free for 30-Days When You Buy at
If You’re Not Satisfied Return it for a Full Refund


  • Easy Letters



  • 3,001 Business & Sales Letters



  • 4,001 Business, Sales & Personal Letters


1 $19.99 value free with purchase of our software for Windows (not Macintosh)

2 Free with purchase of our software for Windows (not Macintosh)