How to Write the Reminder Collection Letter

Professional Writer and Editor

The first collection letter should only be a friendly reminder. Assume that the customer has forgotten to pay and courteously invite him/her to pay promptly. Most people will make a payment after a couple of reminders. If there is no response to these reminders, you should assume that the customer is not paying because of financial, medical, or other personal difficulties.

Suggestions for a typical format:

  • Send a copy of the original bill.
  • Stamp on it Reminder or Past Due and highlight the amount past due.
  • Include a short statement indicating the amount due, the due date, late charges (if any), and the account number.
  • Make sure the address where the customer should send payment is plainly indicated. Including a pre-addressed envelope for payment (with or without postage) is also helpful.

If the customer has not even made a partial payment after a couple of gentle Reminder Collection Letters, you can send a final reminder collection letter to ask why the customer is not paying. A final reminder letter should explain that there will be consequences for continued nonpayment. If no payment on the amount owed is received, then you will need to take a more aggressive approach in follow-up collection letters.

Related Collection-Letter Articles

Still can't find the right words for your collection letter?

You will with our 500 letter-writing tutorials!

Let our 500 letter-writing tutorials guide you step-by-step through the writing process, suggesting sample phrases and sentences for each writing step. In minutes, you can write an effective collection letter.

Still can't find the right words for your collection letter?

You will with our 500 letter-writing tutorials!

Let our letter-writing tutorials guide you step-by-step through the writing process, suggesting sample phrases and sentences for each writing step. In minutes, you can write an effective collection letter.