Acknowledge Payment of an Overdue Balance • Letter Templates and Guides

How to write this letter:

1Express satisfaction that the customer has made the payment.
2Explain the restored status of the account and remind the customer of the terms of future credit.
3Express confidence and a desire for a continuing relationship.


Send this letter only when the customer requests an acknowledgment of payment or if you feel it is important to clear the slate or ease the customer's mind.

Example Letter #1


We acknowledge receiving your check #123 for $100,000 as the final payment on account #1234. Thank you for remitting this overdue balance.

Please take careful note of our continuing policy to charge a 15% penalty on overdue accounts. If you have any questions regarding your account, our conditions of credit, or any of the services we offer, please call us toll-free at the 800 number shown above.

We look forward to serving you again in the future.

Example Letter #2


Thank you for your recent payment of $100.00. We have reinstated your credit line. As we discussed, we need to receive your payments by the 15th of each month. Further delinquencies may result in our having to place restrictions on your account.

We appreciate your business. If you have questions or concerns, please contact us immediately.

Example Letter #3


We received your $150 payment today. We have reinstated your credit privileges so you can use your credit cards again. Please remember to make your payments before the 15th of each month so we can avoid situations like this in the future. We appreciate your business and are glad to be of service to you.

Example Letter #4


Thank you for your payment on your credit account with Doe Department Store. We have credited $53.75 to your account on March 3, leaving a balance of $245.25. You have available credit line $254.75. To avoid late fees in the future, please be sure we receive your payment by the first of the month.

We appreciate this opportunity to serve you. Please call our customer service department at 555-5555 if we can be of further assistance.


Explain the restored status of the account and remind the customer of the terms of future credit.

Example Sentences for Step 2

Example Phrases for Step 2