Copy a Letter
Example Letter #1
I apologize for the delay in sending last month's paychecks. I realize that you, too, need to meet your monthly obligations in a timely manner, and such delays do not help.
To avoid such frustrations in the future, we are changing to a computer system that will prepare checks a week in advance for distribution on payday. This unfortunate event should never be repeated. Thank you for your patience and understanding.
Example Letter #2
I understand that some of you have taken offense at my comments in Friday's meeting. I apologize to anyone I may have hurt. Sometimes we tend to be a little harder on those who we care about the most.
We share common goals of creating and selling the best products in the market, and I want us all to succeed. To lead you in that effort, we need to tap your ideas and hear your concerns. Please be prepared to meet with me in your groups. I will also be available for individual appointments. Call Jane to schedule times. Together we can achieve our goals and have fun in the process.
Example Letter #3
I apologize for my failure to coordinate our efforts on the Springfield job. I know many of you lost valuable time waiting on some other phase of the job. This is unacceptable and will not happen again. I have instructed John Doe in payroll to pay everyone who lost time on the Springfield job for a full day's work. It is very important to me that we continue working together to provide the best remodeling in the business.
Example Letter #4
Please accept my sincere apology for forgetting to schedule the time off that you had requested. It slipped my mind when I was making up the calendar, and then I went out of town and didn't have a chance to correct my mistake. To help make up for it, I have scheduled you for Friday, Saturday, and Sunday off this week. I hope my error didn't cause you too much of a problem. I appreciate your professional attitude and the good job you do. I will make every effort to see that this doesn't happen again.
Example Letter #5
I apologize for failing to mention that you had prepared the graphs for this morning's presentation. It must have been frustrating for you to not have your hard work acknowledged. As soon as I realized what I had done, I e-mailed all the board members, thanking them for attending and informing them that you were responsible for the excellent graphs. I hope this will help to make up for my oversight.
Write this brief letter as soon as possible after the incident. The apology should be unilateral. Do not attempt to apologize unless you plan to take full responsibility. A sincere, well-worded apology coupled with action goes a long way toward patching up damaged relationships with employees.
1 Begin with a straightforward apology.
2 Acknowledge your reader's frustration, if appropriate.
3 If necessary, mention any action you will take to compensate your employee(s). End on a positive note.