Complain About Poor Facilities or Equipment • Letter Examples and Guide

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Example Letter #1

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We wish to express our concern regarding the bathroom facilities in Doe Park on Main Street. Because of the park's convenient location, our neighborhood children spend many hours after school playing on the playground equipment. Although we ask them to come home to use the bathroom, they sometimes use the park bathroom.

Some of us visited the facilities this morning and were horrified to see their condition. Vandals have broken the toilet, leaving a gaping hole over the exposed sewer. The children claim it has been that way for weeks. The graffiti is appalling. Until something is done, the bathroom is definitely off limits for our neighborhood kids.

Please, either close the facility or repair it immediately. It presents a clear danger to the public health, to say nothing of the moral pollution it represents. We the undersigned ask that your office take swift action. We will be happy to cooperate in any way we can.

Example Letter #2

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I have enjoyed my membership at the fitness center for the past two years, but I have recently avoided the spa because it is so unpleasant. The shower room is especially bad. The floors have become grimy and littered with paper towels and partially used bars of soap. The non-slip mats between the stalls are disintegrating. It simply does not look or feel clean anymore.

I would like to retain membership in the center, but I also want to get good value for my money. I hope these conditions can be improved for the benefit of all concerned.

Example Letter #3

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Our club, The Doe Cloggers, held clogging instruction in the basement of your bank last night. When I rented the facility, I made sure your secretary understood what we were going to do and even invited her to come. Imagine my surprise when we arrived to find the floor covered with heavy shag carpet. Obviously, shag carpet does not go well with clogs. I think it only appropriate that your bank refund our rental fee. You can mail it to me at my address below. I am sure you will understand. I look forward to my refund.

Example Letter #4

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I need to call your attention to the poor condition of the playground equipment outside our apartment. The swings are damaged, the paint is peeling, and most of the bolts which should attach the slide to the rest of the unit are missing. The equipment has been in this poor condition since we moved here and poses a danger to the children in the complex.

Please would you have it repaired or removed? I would be happy to assist with any labor that may be involved in removing it. Unfortunately, I am unable to deal with the problem on my own, as the equipment is anchored in concrete.

Letter-Writing Tips

Be respectful. Remember that the person who reads this letter may not personally be responsible for the problem. Making changes in public facilities often requires the cooperation of several offices. Be firm but understanding. If you have a problem with a private facility, you can expect more rapid response. If the problem is serious, or you receive no response, you may wish to involve other offices or agencies.

Step-by-Step Guide

1 Give all the relevant facts concerning the situation.

Example Sentences

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2 Include any specific requests you have regarding how the situation should be rectified. Declare your desire to cooperate in any way.

Example Sentences

Example Phrases