Confirm an Error Correction or Revision • Letter Templates and Guides

How to write this letter:

1Begin by stating the error and referring to previous contact with your reader, if appropriate.
2State specifically what was (or will be) done to correct the problem.
3Close with a congenial comment that builds confidence.


The person who corrects the error or makes the revision should notify others involved so that everyone has the same information.

Example Letter #1


We have corrected a computer software error that sometimes corrupted e-mail messages. To update to the new mail system, please read the attached message. We think you will like the new system. It is much more reliable and runs faster.

Example Letter #2


Thank you for informing us about the error on page 5 of our manual. Our staff has confirmed that it is a printing error. Although it is too late to fix the problem in this printing, we will surely correct it in the next. Until then we will post the change on our electronic bulletin board. Thank you very much for taking the time to help us improve the publication.

Example Letter #3


I apologize for the error we discussed this morning. I easily should have caught a mistake of that size.

I e-mailed my home office with the correction, and you will receive a corrected statement by early next week. If there are any further problems, please contact me immediately. I am very thankful that you brought this to my attention.

Example Letter #4


We are sending this memo to correct a mistake in our employee newsletter dated December 5. Employees will receive a Christmas bonus of $250, not $25,000, as stated in the letter. We know that most of you realized it was an error. We regret any inconvenience it may have caused someone.

We appreciate your hard work, which has helped the company increase sales by 8% this year. We wish you all a happy holiday season.


State specifically what was (or will be) done to correct the problem.

Example Sentences for Step 2

Example Phrases for Step 2

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