Correct an Error In a Payment Made or Received • Letter Templates and Guides

How to write this letter:

1Describe the error.
2Explain what you intend to do or what you want the reader to do to correct the error.
3Close with a positive expression.


This letter is brief and to the point, giving sufficient detail to support one's contention that an error has been made, and explaining how it should or will be corrected.

Example Letter #1


According to my contract, I should have received an additional 18% of my nine-month salary for teaching during the summer months. The check I received equals only 9% of my nine-month salary. Perhaps there was a misunderstanding regarding the length of my service, but my contract should clarify that.

In any case, I will appreciate your checking your records and correcting this error. I have enjoyed the summer work and look forward to the regular school year.

Example Letter #2


As I reviewed my payments for this past month, I realized that I wrote the wrong amount on the check I sent to cover my July charges. I paid $660 for a billing of $460. Rather than crediting my account, please refund the $200 as soon as possible. If you have any questions, please call me at 555-5555. Thank you for your prompt attention to this matter.

Example Letter #3


I mailed a check for the wrong amount as payment on my account. I meant to tender $45.01. Instead, I wrote the check for $450.10. Quite a mistake! As $45.01 would pay off my account in full, I would like the balance returned to me as soon as possible.

Example Letter #4


Your account was incorrectly credited with a $97 payment last month. In fact, your payment was $30. Your current statement shows the amount you actually paid. We at Doe's Credit Line apologize for the error. Thank you for your patience.

Write Your Letter Step-by-Step


Describe the error.

Example Sentences for Step 1

Example Phrases for Step 1


Explain what you intend to do or what you want the reader to do to correct the error.

Example Sentences for Step 2

Example Phrases for Step 2

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