Demand Satisfaction on a Mail Order Transaction Gone Bad (Suspected Mail Fraud) • Letter Templates and Guide

Guide

1State the problem. If a product is involved, name it.
2Provide all necessary explanatory details.
3Clarify exactly what action you expect the reader to take, or what action you will take if the reader does not resolve problem by a specific date. Do not make threats that you cannot or will not follow up on.

Tips

When problems arise with a mail order company, a clear, concise letter stating the problem and requesting action will usually yield results. If, however, the company is committing fraud, it may be difficult to get your money back without harsher measures.

Example Letter #1

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This will confirm my message left on your answering machine this date. I received a set of Christmas china ordered from page 11 of your November catalog. The catalog description is for "beautifully hand-painted china." What I received is poorly painted, mismatched, and of inferior quality. You offer a money-back guarantee if not satisfied. I am, therefore, returning the merchandise for a full refund of $27.95. The invoice is enclosed.

Example Letter #2

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I received my Tummy Shaper on June 16. It is worthless! It's nothing more than a wide rubber band. Still, I tried it on to give your company the benefit of the doubt. It did not flatten my tummy within two days as the ad guaranteed. It simply gave me distress. Return my money immediately. I filed a complaint with the Better Business Bureau yesterday.

Example Letter #3

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I have returned my order of two sets of "Miracle Knives," because they are not the "finely crafted, Spanish steel" cutlery you promised. They are cheap, scarcely sharp, and are in fact embossed, "Springfield, KS." These knives are worthless. I demand a refund in full, including my return shipping costs, for a total of $43.21, by July 23, or I shall turn the matter over to the postal authorities.

Example Letter #4

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I received your bill today, dated June 13, demanding $90.00 payment for a pair of stereo speakers that I ordered C.O.D. on April 9, but never received. After several calls and one registered letter sent to your offices after the first billing, I have yet to receive my speakers. I refuse to pay this bill. I demand that this harassment be stopped or I shall be forced to file a report with the postal inspector.

Write Your Letter Step-by-Step

1

State the problem. If a product is involved, name it.

Example Sentences

Example Phrases

3

Clarify exactly what action you expect the reader to take, or what action you will take if the reader does not resolve problem by a specific date. Do not make threats that you cannot or will not follow up on.

Example Sentences

Example Phrases