Thank a Customer For a Payment • Letter Templates and Guides

How to write this letter:

1Express thanks for the payment and comment on the effect the payment has on the customer's account.
2Comment on how you value the customer's patronage.
3Close with another expression of thanks or a comment about future business.


Although you will not usually need to send this letter, it may be useful for problem accounts or for other special interest accounts.

Example Letter #1


We received your March 5th payment of $400 which brings your balance to $0. Your account shows your year-to-date credit with Doe's has been outstanding. We value you as a preferred customer and look forward to future business with you.

Example Letter #2


Thank you for the prompt payment on your Doe Appliance account. Your February 1 payment of $521.00 clears the remaining balance. We appreciate being able to serve you as your supplier of kitchen appliances for your residential construction. Your credit limit is now $30,000.

Congratulations on winning the Johnson contract in the Springfield subdivision.

Example Letter #3


Thank you for your $100 payment. This represents the first of ten monthly payments you pledged to bring your account up to date. We appreciate your following through on this commitment and hope we can continue to serve your needs. Please call us if you have any problems.

Example Letter #4


As the end of the year approaches, we want to express our appreciation to our loyal customers. We deeply appreciate your business and the timely manner in which you pay your bill each month. We hope you enjoy the enclosed calendar featuring scenes by local artists. We look forward to doing business with you in the coming year.

Write Your Letter Step-by-Step


Express thanks for the payment and comment on the effect the payment has on the customer's account.

Example Sentences for Step 1

Example Phrases for Step 1