Transmit a Shipment of Merchandise That a Customer Has Purchased • Letter Templates and Guides

How to write this letter:

1Express appreciation for the customer's request or order, and note that you are shipping the merchandise either with the transmittal letter or separately.
2Summarize the contents in more detail.
3Explain any omissions in the shipment.
4Discuss payment arrangements if they have not yet been settled.
5Close by expressing appreciation and by soliciting future sales. Offer to correct any errors or inadvertent omissions in the order.


Send this letter along with the customer's order to remind the reader of the product's good qualities and to promote further sales.

Example Letter #1


Thank you for your order of three silk flower wreaths from Doe's Blooming Business. The wreaths should arrive within three days of your receiving this confirmation. You will find two wreaths with mauve hues and the third with copper tones, just as you specified. On the copper wreath, I took the liberty of replacing the background rhododendron with a variegated fern since the fern colors complemented the wreath much better.

If you are unsatisfied, alert me and I'll send you another one immediately. The total bill for all three wreaths is $567.98. Payment in full is due within 30 days. Thank you for your patronage. I sincerely hope you are satisfied with the products. If you are interested in swags with colors that complement your wreaths, I would be delighted to fill your order.

Example Letter #2


Thank you for your recent order. We are sending the three Mark Twain books you ordered by first class mail. They should arrive by next Friday. We regret that we are unable to provide you with the hardback editions; they will be out of stock for approximately three months. If the paperback editions are not acceptable, return them without payment. If they are acceptable, please remit $18.95 to the above address.

Once again, thank you for your order.

Example Letter #3


Thank you for your recent order of CD's. We will ship direct to you within 48 hours of the date on this letter. Ten of the 11 CD's you requested are in stock. "Crazy Cajuns" is on back order and will be sent to you in about two weeks. Please remit $124.98 by check or money order payable to DUCK SOUP RECORDS. We will bill you separately for "Crazy Cajuns." Thanks again for doing business with us. I've enclosed our most recent catalogue for your reading pleasure.


Explain any omissions in the shipment.

Example Sentences for Step 3

Example Phrases for Step 3

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