Remind a Customer That Payment Is Past Due — Collections 2 of 6 • Letter Templates and Guide

How to write this letter:

1If at all probable, concede that the customer may have forgotten to send the payment.
2Remind the customer that the payment is past due.
3Request immediate payment.

Tips

This is the second letter in the collection series. It still takes the form of a reminder, but is more direct and less cordial. It should firmly ask for payment and should carry a more urgent tone. As with the first letter, it may appear on the bottom of a billing statement.

Example Letter #1

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We know that you are busy during the summer months. You may have overlooked your first payment on the books you ordered. Please take out your checkbook while you have this reminder in your hand and write that check for $40 now. We look forward to your prompt payment.

Example Letter #2

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I understand how busy you are and realize that you may have forgotten to send us your payment. I still have not received your $25.00 check, which includes late fees for December, 2018. Please do not procrastinate any longer. Send your payment as soon as possible. If my records are incorrect or if you have other concerns, call me at 555-5555.

Example Letter #3

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This is the second reminder we have sent you regarding the balance on your account. Please be aware that your account is now thirty days past due. We need your immediate payment in order to avoid transferring your account to a collection agency.

Example Letter #4

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We understand how a busy person can overlook making a bill payment. Our records show that your June payment is still outstanding. If you have not yet mailed your payment for $100, please remit it immediately. Thank you.

Write Your Letter Step-by-Step

1

If at all probable, concede that the customer may have forgotten to send the payment.

Example Sentences

Example Phrases

2

Remind the customer that the payment is past due.

Example Sentences

Example Phrases