Respond to a complaint while avoiding agreement or denying liability, and refusing to make an adjustment

Tip: Explain why you cannot grant the request, and at the same time seek to retain the customer's business and good will. The denial will probably disappoint the customer, so be tactful.

Write a winning letter in minutes. Use samples from WriteExpress' expert writers to create your response letter.

Start your letters courteously Express yourself appropriately Sound polished and professional Close your letters effectively

Our Awards No-Risk Guarantee