FREE Sample Order Letters

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Sample Letters for Topics Related to Orders

• Cancel an order
• Change an order
• Complain about a delay in an order
• Demand satisfaction on a mail order transaction gone bad (suspected mail fraud)
• Make a reservation
• Notify a customer that a shipment has been delayed or that merchandise ordered is not available
• Notify a customer that you have shipped an order
• Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise
• Request a rush order
• Request additional money or information before you can fill an order
• Acknowledge an order or subscription
• Announce a new product or service
• Confirm an order you have made
• Confirm receipt of an order from a customer
• Confirm the receipt of a package or other item(s)
• Confirm the sending of a package or other item(s)
• Decline orders but offer an alternate or substitute item
• Decline orders or requests for information
• Introduce a catalog, brochure, or other sales literature
• Introduce a product or service
• Request a discount or a complimentary product or service
• Request estimates or bids
• Request information on a product or service
• Respond to an inquiry about products or services
• Solicit mail orders for your product
• Thank a customer for a payment
• Transmit a payment
• Transmit a shipment of merchandise that a customer has purchased
• Welcome a new account or an account reactivation

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