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Complain About a Delay In an Order

Dr. Mel Luthy, Chief Editor

Sample Letter #1

I am eagerly awaiting the arrival of thirty extra large tulip bulbs that I ordered on March 1. Please see the enclosed copy of my order. The bulbs were to arrive for fall planting, but it is already October 15 and our ground in Kansas freezes about November 1. I fear the bulbs may be lost in the mail. Please do everything possible to locate or reship the order so I can plant them before it is too late.

Sample Letter #2

I realize orders must be flooding in for your new spring line, but I've been expecting my shipment for over two weeks. I am wondering what could have caused its delay. On March 30, I ordered two pink and white baby body suits (sizes M and L), two lilac summer play dress (24 mos.), and lilac jellies (size 3). I understood the merchandise was to be sent to my home. Please send my order immediately before spring passes and I am forced to cancel my order.

Sample Letter #3

Your catalogue promises timely delivery, and my bank confirms that my check has been cashed. However, I am concerned because my order has not arrived after nine weeks. On November 12, I mailed an itemized order form requesting three reams of your recycled, 20# bond copy paper and two cases of long security envelopes in off-white. I requested that these items be shipped parcel post to my office at 1600 Main St., Springfield, KS 12345. If the items have been shipped, please notify me and forward a tracking number. If the order was not shipped, please refund my money immediately. I have always had good luck ordering office supplies from Doe's in the past, and I hope we can continue to do business.

Sample Letter #4

I am getting concerned about my order for a new modem. I placed the order on your web site using my credit card two months ago on June 12, 2001; my customer number is 55555, and the name on the account is Jane Doe. I requested that you ship the modem to me at 1600 Main Street, Springfield, KS 12345.

I ordered my modem through you because the price was so low; however, if you cannot get my order to me by August 20, please credit my account, and I will buy the modem locally.

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