Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise

Tips: Orders may become confused or damaged, due either to misunderstanding or carelessness. The shipment should arrive with written instructions for returns. If it does not, call the company to obtain instructions or an MRA (merchandise return authorization) number. This follow-up letter confirms the arrangement and provides a paper trail.

Need sample order letters?

With topic-specific research and model letters, now even amateur writers can sound like experts.

Download WriteExpress software and write like a pro!

Choose the letter-writing software that is best for you

No-Risk, 30-Day Guarantee!

Easy Letters 3,001 Business
& Sales Letters 4,001 Business, Sales
& Personal Letters

Good

Better

Best Value!

Total number of letters 2,200+ 3,001+ 4,001+

Number of letter-writing topics (situations) 500+ 560+ 1206

Learn from must-know tips and writing steps

Find inspiration with choice sentences

Springboard creativity with helpful phrases

BONUS! Create benefit statements with 450 power action verbs

Increase sales with 900 new sales letters

BONUS! Capture attention with 165 power words and phrases

FREE! Find rhymes fast with our rhyming dictionary—a $19.99 Value!

FREE! Find words by their sounds with our phonetic dictionary (Windows)

NEW! Raise money with 100 new fundraising letters

NEW! Express your feelings with 687 new love letters

NEW!—Download FREE stationery templates (no purchase required)

No-risk, 30-day satisfaction guarantee

Buy With Confidence

Secure ordering

30-Day Money-Back Guarantee

Verify our Better Business Bureau Membership

Learn more Learn more Learn more

$19.99
Windows
$29.99
Windows
$34.99
Windows

Macintosh
Macintosh
Macintosh

$24.99
Windows &
Macintosh CD
$34.99
Windows &
Macintosh CD
$39.99
Windows &
Macintosh CD