Collection Letters

Get your money with a powerful collection letter, or series of letters ranging from pleasant to threatening.

Whether your collection letter needs help with etiquette, professionalism, appropriate wording, or keeping the reader's attention, WriteExpress gives you excellent collection letters that help you find the right words for this situation.

How to write collection letters:

• Consider offering a discount for early payment on products or services. In this type of letter, you can remind or notify a customer that if you receive payment within a certain period, you will give him or her a discount on the purchase. Be specific about the conditions for the discount.

• Gather all the facts about your customer's account, and encourage your customer to pay the money owed. To avoid future misunderstandings, always be specific about how much the customer owes and about when the money was due.

• Offer assistance to a customer having difficulty paying an overdue bill. In fact, it is often the only way to collect payment. Use a sincere tone, and gently persuade the customer to contact you to talk about the problem. When discussing new terms, be sure that any new arrangement is one which the customer can handle and which you can feel comfortable about.

• Take a firmer stand in your next letter if after writing one or more collection letters you have received no response from the customer (even after suggesting an alternative payment plan or other options). Unlike earlier letters, this one should carry a demanding rather than a requesting tone. Although this letter is less friendly than other letters, it should still make it easy for the customer to respond.

• In your final collection letter let the customer know exactly what the penalty will be unless he or she responds immediately with the payment. Don't make an empty threat, and don't send another letter asking for payment. You must be prepared to follow through with your claim.

• If you must cancel or withdraw a customer's credit account, explain clearly your reasons for doing so. Be sure to use a courteous tone when writing this letter, as you may want to maintain this customer's business, even if you must ask for cash payments from now on.

Need to write collection letters but can't find the right words? Say it right with our professionally written collection letters. Write with confidence using: Must-know letter-writing tips Expert help every step of the way Appropriate phrases and sentences Words writers agree work the best It is easy with collection letters for these topics: These letters begin as pleasant, friendly reminders and become increasingly stern and demanding until you must finally threaten to take aggressive action against the customer. Remind a customer that payment is past due Remind a customer that payment is past due (a little more demanding) Appeal to a customer's personal interests to pay an overdue bill Offer assistance to a customer having difficulty paying an overdue bill Demand payment on a delinquent account Announce your intention to take aggressive action against a customer for failing to make payment Write a collection letter Related Letters: Acknowledge payment of an overdue balance Apologize for sending a collection letter by mistake Cancel or withdraw a customer's credit account Inform a customer that the check you received was not signed or the payment was not in the envelope Notify an insurance policyholder of a pending cancellation of the policy Offer a discount for early payment on products or services Promise a delayed payment to a creditor Remind an organization member to pay a fee, duty, or pledge Request additional money or information before you can fill an order Request payment of a personal loan Suggest an alternative plan or schedule for payments Get the right words for your letters in three easy steps: Choose from a variety of prewritten collection letters that cover many common situations. Copy your letter directly into Microsoft Word or your favorite word processor. Or let our software guide you step-by-step through the writing process, suggesting sample phrases and sentences for each writing step. In minutes, you can write an effective collection letter. Print your collection letter and send it!

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